Retail Operations Manager

U.S. Bankruptcy Court - District of CT; Stratford (CT); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading credit union in Connecticut is seeking a Retail Operations Manager to oversee its branches, ensuring adherence to policies and enhancing member satisfaction. The role demands extensive experience in banking operations and strong leadership abilities, with a commitment to improving the customer service experience.

Benefits

Paid time off

Medical and dental benefits

401K plan with company match

Tuition reimbursement

Qualifications

• Minimum of 5 years in retail banking or credit union operations management.
• Exceptional verbal and written communication skills required.
• Strong knowledge of banking laws and compliance necessary.

Responsibilities

• Oversees daily operations of retail branches ensuring positive member experience.
• Leads operational change management and process improvements.
• Coordinates audits, risk assessments, and compliance standards.

Skills

Communication

Leadership

Problem Solving

Time Management

Analytical Skills

Education

Bachelor’s degree in business, finance, or related field

Tools

Microsoft Office

Job description

Why Join the Sikorsky Credit Union Team?
Sikorsky Credit Union has been named the #1 Credit Union in Connecticut for 5 years in a row. We are one of the largest credit unions in the state, with over $1 billion in assets, and we continue to grow!

If you are passionate about helping people achieve their financial goals and want to make a difference in the local community, we want to hear from you! We are looking for talented people to help us improve the banking experience for our valued members.

Working at Sikorsky Credit Union has its benefits. You’ll enjoy an awesome work-life balance, competitive pay, and an excellent benefits package that includes paid-time off, medical/dental, 401K plan with company match, tuition reimbursement and more! Please check out the details below to learn more about this position.

General Summary:

The Retail Operations Manager is responsible for overseeing the day-to-day operations of the retail branches to deliver a positive member experience and ensure that assigned branches adhere to internal policies, procedures, and compliance standards. This role ensures consistent operational standards, supports branch teams, and plays a critical role in driving performance and member satisfaction across all retail locations.

Key Essential Responsibilities:

• Oversees all day-to-day operations of the retail branches. Monitors daily workflow and staffing requirements and coordinates staff schedules with assigned managers. Holds branch team accountable for adhering to all internal branch operations policies and procedures through consistent training and coaching.
• Leads initiatives related to operational change management and process improvements.
• Develops and implements operational policies and procedures to improve efficiency and service delivery.
• Coordinates and manages operational audits, risk assessments, and corrective action plans.
• Maintains strong knowledge of all credit union products and services. Recruits, interviews, and recommends qualified personnel. Promotes and maintains a positive work atmosphere by recognizing top performers and communicating in a manner consistent with professional standards and demonstrating the Credit Union’s core values.
• Partners with the Branch Managers to control branch security. Accountable for cash and negotiable items of assigned branches.
• Manages the vendor relationships for ATMs and Cash Management/Delivery Services.
• Maintains a high level of communication by spending at least 80% of time in the branches.
• Serves as an escalation point for complex member service issues and operational concerns.
• Coordinates and delivers necessary product, system, and operations training as necessary.
• Ensures adherence to company policies and procedures and banking/credit union regulations. Keeps abreast of industry developments including but not limited to changes in regulations and technology.
• Manage vendor relationships for retail services and supplies, ensuring quality and cost-effectiveness.
• Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management, and vendors. Demonstrates the Credit Union’s core values of Service, Teamwork, Integrity, and Responsibility.
• Manages projects and assignments directed by the VP, Retail Banking.
• Performs additional duties as required.

Essential Skills, Knowledge and Requirements:

• Bachelor’s degree in business, finance, or a related field (equivalent combination of education and experience will be considered)
• Minimum of 5 years of relevant experience in retail banking or in a credit union, specifically in operations management.
• Must possess excellent verbal and written communication skills.
• Strong leadership and coaching skills.
• Exceptional time-management skills.
• Strong knowledge of federal and state banking laws, regulations, and compliance as well as extensive knowledge of banking and lending products and services.
• Outstanding problem solving and communication skills with the ability to prioritize and multitask. Strong analytical and organizational skills.
• Must be available to occasionally work evenings and on weekends, as well as alarm calls and ATM service. Ability to travel up to 80% (New Haven & Fairfield County)
• Proficiency in Microsoft Office, specifically Word and Excel. Familiarity with banking and lending software.

Sikorsky Credit Union is an equal opportunity employer that is proud of its commitment to diversity and inclusion. Therefore, we welcome applicants from all communities, including age, color, ethnicity, familial or marital status, gender identity or expression, language, national origin, physical or mental disability, military or veteran status, race, religion, sexual orientation, and socioeconomic background.