Retail Pharmacy Delivery Operations - Manager

Atrium Health Wake Forest Baptist & Wake Forest University School of Medicine; Hartford (CT); On-site; USD 60,000 - 146,000; Full time

Job summary

A leading health solutions company seeks a Manager for Retail RxDelivery Operations in Hartford, CT. This role involves managing daily operations, supporting pharmacy processes, and influencing cross-functional collaboration. The ideal candidate will possess strong analytical and operational skills, ensuring success in a vibrant healthcare environment.

Benefits

Affordable medical plan options

401(k) plan with company contributions

Employee stock purchase plan

Wellness screenings and tobacco cessation programs

Tuition assistance and flexible work schedules

Paid time off and family leave

Qualifications

• 3+ years in Product Owner or related fields, or 2+ years in Retail pharmacy.
• Subject matter expertise in new business processes.
• Passion for health care and strong process-oriented mindset.

Responsibilities

• Manage day-to-day operations of the RxDelivery program.
• Train and provide field support to manage customer challenges.
• Collaborate with cross-functional partners to drive business success.

Skills

Communication

Analytical Skills

Organizational Skills

Initiative

Process Improvement

Education

Bachelors degree or equivalent experience

MBA or PharmD

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
As the Manager of Retail RxDelivery Operations you will serve as a business subject matter expert identifying opportunities to address business challenges and contribute to defining colleague operations. You will support in managing the day-to-day operations of the RxDelivery program, including training and field communication, field support to manage customer challenges, and general program management.

As a member of this team, you will need to collaborate, impact, and influence a wide range of cross-functional partners, striking a balance between stakeholder needs and the overall colleague experience. This position requires strong analytical and operational skills, and the ability to quickly develop insights to inform a broader strategic roadmap. You will independently interact with and influence a wide range of business, technical, and digital, cross-functional partners and need to demonstrate a proven track record of delivering results. This position will report directly to the Delivery Innovations & Operations Senior Manager.

Required Qualifications:
3+ years prior experience as a Product Owner, Business Analyst, Project Manager, Consulting, IT, or related field OR 2+ years' experience in a Retail pharmacy setting

Preferred Qualifications:
• Ability to quickly learn about and become a subject matter expert in new processes and make meaningful recommendations for how they can be improved
• Strong organizational skills and ability to manage multiple priorities
• Process oriented: The ability to comprehend and assess complex processes and workflows to identify vulnerabilities or areas for improvement that impact the professional practice of our store-level pharmacy teams
• Passion for Health Care: A history of work in the health care industry and an ongoing desire to make one of the world's strongest health care companies even stronger
• Powerful Communication: The ability to communicate effectively and succinctly with a diverse range of constituents, both verbally and on paper, and with all levels of an organization.
• Initiative: Ability to think creatively and be a self-starter with limited guidance and coaching
and to proactively develop and present potential solutions
• Influence: The ability to foster effective working relations with and persuade
• MBA or PharmD

Education:

Bachelors degree or equivalent experience

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$60,300.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/17/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.