Retail Operations Manager

Northern Tool; Jackson (MS); On-site; USD 52,000 - 62,000; Full time

Job summary

Northern Tool + Equipment is seeking an experienced Retail Operations Manager to ensure efficient store operations and outstanding customer service in Jackson, MS. This mid-senior level full-time position offers a competitive salary and a comprehensive benefits package, fostering professional growth in a community-focused environment.

Benefits

Competitive Pay

Flexible Work Schedule

Comprehensive Benefits Package

Generous Employee Discount

Daily Pay Option

Paid Holidays and Time Off

Incentives

Qualifications

• High school education or equivalent required; 2 years of college preferred.
• 2 years of related retail experience.
• Previous supervisory experience preferred.

Responsibilities

• Manage a team to drive efficiencies in store operations.
• Deliver knowledgeable customer service.
• Facilitate hiring, training, and performance management.

Skills

Customer Service

Leadership

Problem Solving

Decision Making

Education

High school education or equivalent

2 years of college or related technical training

Job description

Join to apply for the Retail Operations Manager role at Northern Tool + Equipment

1 day ago Be among the first 25 applicants

Join to apply for the Retail Operations Manager role at Northern Tool + Equipment

Get AI-powered advice on this job and more exclusive features.

Description

Are you a determined leader with a knack for driving efficient operations?

Description

Are you a determined leader with a knack for driving efficient operations?

As an Operations Manager, you will help keep store running smoothly for our customers as well as our employees. At Northern Tool + Equipment we get up every day to serve the tradespeople who keep our country running strong and the weekend warriors who want to work like them. It’s our mission to make sure they have the right tools for the job, and an easy, hassle-free experience at our store so they can get in, get out and get on with the job at hand. Your positive and professional attitude contributes to our winning culture and makes sure we leave a lasting impression.

Key Responsibilities:

• Deliver knowledgeable customer service while maintaining a store that is clean, safe, and stocked with the products our customers want and need.
• Manage a team of Cashiers and Stockers to drive efficiencies in the execution of all processes and programs related to inventory, merchandising, safety, asset protection, cashiering and money handling to achieve team and overall store goals.
• Under guidance from the Store Manager, facilitate the hiring process, training and performance management for Cashier and Stocking Associates.
• Actively seek to minimize shrinkage of inventory and protect the store against shoplifting and internal theft.
• Serve as Manager on Duty (MOD) as assigned, including being responsible for opening and closing the store according to established policies and procedures.
  
  

What you will bring to the table:

• High school education or equivalent required, 2 years of college or related technical training preferred.
• 2 years of related retail experience.
• Previous supervisory experience preferred.
• Ability to lead, guide and mentor store employees.
• Strong customer service, decision-making and problem-solving skills.
• Knowledge of tools and equipment appreciated, but not required.
• Ability to lift up-to 70 lbs.
  
  

About Us

Northern Tool + Equipment is a family business with roots stretching back three generations to Minnesota’s Iron Range, where our blue-collar work ethic and commitment to serving the people who do the tough jobs was born. Our mission is to be the best in the world at serving the professional tradespeople and those who want to work like them. With over 130 retail stores across 24 states, top national brands and global manufacturing operations designed to create our own specialized tools and equipment, we are busting our knuckles to deliver the products, prices and advice our customers need to succeed. We’re looking for people who share our blue-collar work ethic. If you’re the kind of person who likes to put your nose to the grindstone to help your customers and company succeed, we’d love to talk to you about becoming a member of our team.

Northern Tool + Equipment is proud to be recognized by Forbes as a Top Midsize Employer in 2023. We are committed to creating a workplace where your contributions are valued, and your professional growth is encouraged. When you join our team, you’ll enjoy a comprehensive and competitive compensation package that includes:

• Competitive Pay: Earn $52,000 - $61,200 annually, with your exact compensation personalized based on your skills, experience, and location. We believe in rewarding top talent with pay that reflects your value.
• Flexible Work Schedule: Achieve the work-life balance you deserve with our flexible scheduling.
• Comprehensive Benefits Package: Your health and well-being are our priority. We offer a variety of health plans, so you can choose what best fits your needs. Employees working 30+ hours per week enjoy a robust benefits package, including medical, dental, vision, and a 401(k) plan with an enhanced company match to support your financial future.
• Generous Employee Discount: Love our products? So do we! Enjoy a significant discount on the quality tools and equipment we offer, helping you save on the items you love to use.
• Get Paid on Your Terms: With our Daily Pay option, you don’t have to wait for payday—access your earnings whenever you need them for added financial flexibility.
• Holidays and Time Off: We believe in giving our team time to relax and recharge. Our stores are closed on Easter, Thanksgiving, and Christmas, ensuring you can enjoy these special occasions with your loved ones. Additionally, we operate with reduced hours on five other federal holidays, recognizing the importance of personal time. Employees working 30+ hours per week are eligible for paid holidays and paid time off.
• Incentives: Be rewarded for eligible incentive programs.
  
  

When you join Northern Tool + Equipment, you're not just starting a job—you're joining a community that supports your success. Come be a part of a team where your skills, dedication, and passion are recognized and celebrated. Your future starts here!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

Referrals increase your chances of interviewing at Northern Tool + Equipment by 2x

Get notified about new Retail Operations Manager jobs in Jackson, MS.

Hallmark Retail Store Manager - Store 207 Ridgeland, MS

Jackson, MS $65,000.00-$75,000.00 1 week ago

Hallmark Retail Store Manager - Store #207 Ridgeland, MS

Store Softlines Manager #198 - Flowood, MS

Assistant Store Manager - Meadowbrook, Jackson, MS

Assistant Store Manager - Metro Crossing, Jackson, MS

Retail Assistant Store Manager-The Forum at Grandview

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.