Retail Operations Manager

Hudson; Charleston (SC); On-site; USD 52,408 - 57,433; Full time

Benefits offered by this job

Daily Pay

20% Discount at Hudson

50% Discount on Hudson Food and Beverages

Personal and Parental Leave Programs

Medical, Dental, and Vision Insurance

Opportunities for Advancement

Referral Bonus up to $500

Job summary

Join a forward-thinking company that has been a leader in travel retail for over 30 years! As a Retail Operations Manager, you will play a crucial role in enhancing the customer experience at Charleston International Airport. This position is perfect for a results-driven leader who thrives in a dynamic environment and is committed to excellence in sales and service. You will support daily operations, train staff, and ensure brand consistency while driving sales and maintaining store standards. With opportunities for career growth and a supportive workplace culture, this role offers a chance to make a significant impact in a vibrant industry.

Qualifications

• 3+ years of retail management experience required.
• Strong leadership and organizational skills are essential.

Responsibilities

• Support the General Manager in daily operations and staff training.
• Ensure outstanding customer service and meet sales targets.

Skills

Retail Management

Leadership

Organizational Skills

Time Management

Interpersonal Skills

Tools

Microsoft Office

Job description

This range is provided by Hudson. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$52,408.00/yr - $57,433.00/yr

Retail Operations Manager

Grow With Us!

At Hudson, we’re more than North America’s leading travel retailer. For over 30 years, we’ve been a vital part of travelers’ journeys with over 1,000 stores featuring duty-free, duty-paid, and food & beverage locations. Now, we’re looking for passionate individuals like you to make a difference in the day-to-day experience at Atlanta International Airport!

What You Can Expect from Us:

• Career Development: Grow with a company that values your skills and experience

This Operations Manager Job is for you if you Enjoy:

• This role is ideal for a results-driven leader committed to excellence in sales, service, and overall store performance.
• Supporting the General Manager with daily operations that drive our business.
• Working at the Charleston International Airport

Job Responsibilities:

• Supporting the General Manager in daily operations; collaborate with leadership to manage multi-unit operations effectively.
• Train staff and ensure they deliver outstanding customer service.
• Meet and exceed sales targets while keeping shrink to a minimum.
• Assist customers with product inquiries and provide store navigation support.
• Set a high standard and lead by example to uphold a positive corporate image.
• Deliver top-notch customer service and maintain an attractive, well-organized store.
• Ensure Brand Consistency, keeping the brand experience seamless across all customer touchpoints.
• Manage Payroll and Expenses by optimizing staff productivity, managing labor efficiently, and keeping monthly expenses within budget.
• Uphold housekeeping standards, including dusting, mopping, and overall store cleanliness.
• Enforce policies consistently to protect assets and reduce shrink by monitoring high-risk areas.
• Provide regular updates on stock, branding, sales initiatives, and performance targets.

Requirements:

• 3+ years of Retail Management experience.
• Strong leadership abilities and excellent organizational skills.
• Skilled in coordinating multiple tasks and projects effectively.
• Strong time management and keen attention to detail.
• Excellent interpersonal skills for engaging with customers, team members, landlords, suppliers, and supervisors.
• Willingness to work flexible hours, including weekends, holidays, and extended hours when needed.
• Proficient in Microsoft Office, especially Word and Excel.

Other Benefits:

• Daily Pay: Receive your earnings as you work
• 20% Discount at Hudson, 50% Discount on Hudson Food and Beverages
• Personal and Parental Leave Programs
• Medical, Dental, and Vision Insurance
• Opportunities for Advancement and Growth
• Referral Bonus up to $500

Hudson is an Equal Opportunity Employer that considers all qualified individuals for employment without regard to age, race, color, religion, sex, sexual orientation, national origin, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state, or local law. We are dedicated to fostering an inclusive workplace where diversity, unique experiences, backgrounds, and identities are valued.

All offers are contingent upon successful completion and passing of background checks and/or employment verification results.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management

Industries

Retail