Operations/Service Manager II

Burlington Stores, Inc.; Dallas (TX); On-site; USD 28,929 - 39,950; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Paid time off and sick time

Job summary

A leading off-price retailer is seeking an Operations Service Manager in Dallas, TX. This full-time role requires strong leadership skills, flexibility to work various hours, and a background in retail management. Key responsibilities include leading customer service teams, supporting store operations, and ensuring compliance with company policies. The position offers competitive pay ranging from $21.00/hr to $29.00/hr, along with a comprehensive benefits package and opportunities for growth.

Qualifications

• 3+ years of experience in Retail Management or Store Operations.
• Must be flexible to work mornings, nights, weekends, and holidays.
• Strong multitasking skills to thrive in a high-energy environment.

Responsibilities

• Lead Customer Service and Cashier teams to enhance customer flow.
• Manage the execution of store operations and inventory accuracy.
• Support Store Manager with staffing, training, and leadership.

Skills

Retail Management experience

Flexible schedule availability

Ability to lift and move boxes up to 40 lbs

Experience with scheduling software

Job description

Burlington Stores, Inc. provided pay range

This range is provided by Burlington Stores, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $29.00/hr

Position Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.

A Day In The Life

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record‑keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and ensure smooth customer flow at the registers.
• Manage the overall execution of operations and receiving Sops.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks, and partner with the Receiving Supervisor to maintain inventory accuracy.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

You’ll Come With

• 3+ years of Retail Management or Store Operations experience at an Off‑Price, Big Box, Specialty or medium‑to‑large‑sized, multi‑unit retail organization.
• Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental, and vision coverage including life and disability insurance. Full‑time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job‑related skills, relevant experience, and geographic location.

Min‑Mid

$21.00 - $29.00

Posting Number

R101766

Location

Texas‑Dallas

Address

3662 W Camp Wisdom Rd

Zip Code

75237

Pay Rate

Hourly

Career Site Category

Store Management

Position Category

Store Management

Job Type

Full‑Time

Remote Type

In Office/On‑site

Evergreen

No

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Retail