Retail Operations Leader: People & Inventory Experience

PetSmart; Colonial Heights (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits*

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart's Process Leader (Retail Operations Manager) shares responsibility to drive operational excellence in our stores, upholding PetSmart's vision, mission, values and strategy. You will oversee merchandising, inventory management, pet care operations, opening/closing, and the leadership of store associates to deliver strong financial results.

This role requires hands-on leadership, adherence to safety and store standards, and the ability to coach teams, manage schedules, and respond to

Qualifications

• 3+ years of retail leadership in a customer-focused environment.
• Full-time availability; flexible scheduling including evenings, weekends, and holidays.
• Proficiency in computer applications.

Responsibilities

• Leads and coaches store associates to achieve business goals.
• Oversees merchandising, inventory management and pricing accuracy.
• Manages store opening/closing procedures and daily operations.
• Drives P&L performance through labor, shrink, and supply management.
• Maintains store standards, safety, and compliance with policies.

Skills

Leadership

Communication

Organizational skills

Computer proficiency

Resilience under pressure

Schedule flexibility

Job description

PetSmart's Process Leader (Retail Operations Manager) shares responsibility to drive operational excellence in our stores, upholding PetSmart's vision, mission, values and strategy. You will oversee merchandising, inventory management, pet care operations, opening/closing, and the leadership of store associates to deliver strong financial results.

This role requires hands-on leadership, adherence to safety and store standards, and the ability to coach teams, manage schedules, and respond to