Retail Operations Leader — Inventory & People Growth

PetSmart; Cape Girardeau (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart in Cape Girardeau, MO, is seeking a Retail Operations Lead to drive store performance. This role combines merchandising, inventory management, pet care operations, and opening/closing duties, with responsibility for overseeing associates and maintaining a safe, welcoming environment.

You will lead by example, train staff, and ensure the store delivers a high-quality customer and pet-parent experience while adhering to company policies and standards.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability; evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and stay organized.

Responsibilities

• Lead and support sales associates in merchandise handling and presentation.
• Guide associate development through training, onboarding, mentoring, and coaching.
• Manage store operations including inventory, POS, and cash handling with accuracy.
• Oversee opening/closing procedures and maintain store standards and policies.
• Ensure a safe, clean, and welcoming environment for customers and pets.
• Address associate concerns and provide feedback on performance.

Skills

Retail supervisory experience

Customer-focused leadership

Computer proficiency

Clear communication

Job description

PetSmart in Cape Girardeau, MO, is seeking a Retail Operations Lead to drive store performance. This role combines merchandising, inventory management, pet care operations, and opening/closing duties, with responsibility for overseeing associates and maintaining a safe, welcoming environment.

You will lead by example, train staff, and ensure the store delivers a high-quality customer and pet-parent experience while adhering to company policies and standards.