Retail Operations Lead: Customer Service & Merchandising

Northern Tool + Equipment; El Paso (TX); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Schedule

Comprehensive Benefits

401(k) Plan

Daily Pay

Job summary

Northern Tool + Equipment invites you to join as Retail Operations Team Lead, shaping store efficiency and customer experience. You will greet customers, maintain in-stock merchandise, and support management with day-to-day operations while promoting credit and service plans.

The role requires at least one year of retail experience, leadership ability, flexible schedule including weekends/holidays, and a passion for tools. You should communicate clearly, help teammates, and lift up to 70 lbs.

Qualifications

• At least 1 year of retail experience.
• Ability to lead, guide and mentor store employees.
• Flexible availability and willingness to work some weekends and holidays as needed.
• A love of tools & equipment.
• Excellent communication skills.
• Ability to lift 70 Lbs.
• Service focused mindset.

Responsibilities

• Provide courteous, professional service to best serve the needs of our customers.
• To lead and execute key operational functions to ensure store efficiency, inventory accuracy, and overall store readiness.
• Maintain a neat and orderly store environment including the execution of merchandising, planograms, product displays and stocking shelves.
• Lead by example, taking on additional responsibilities as needed.
• Support store leadership by serving as Floor Leader (an average of 25% of time) and opening and closing the store.

Skills

Retail experience

Leadership

Flexible schedule

Tools & equipment

Communication

Lifting ability

Customer service

Job description

Northern Tool + Equipment invites you to join as Retail Operations Team Lead, shaping store efficiency and customer experience. You will greet customers, maintain in-stock merchandise, and support management with day-to-day operations while promoting credit and service plans.

The role requires at least one year of retail experience, leadership ability, flexible schedule including weekends/holidays, and a passion for tools. You should communicate clearly, help teammates, and lift up to 70 lbs.