Retail Operations & Insights, Sr. Analyst

Athena Club; New York (NY); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Life + Disability

HSA or FSA

401K

Weekly team lunches

Optional Bi-Weekly Team Workouts

Job summary

Athena Club is seeking a Retail Operations & Insights Senior Analyst in New York, New York. This critical role connects retail partners and supply chain teams, ensuring seamless order processing.

The ideal candidate has 2-4 years of experience, strong communication skills, and proficiency in logistics management. Competitive salary range of $75,000 - $90,000 USD with benefits including life and disability insurance.

Qualifications

• 2-4 years of experience in retail operations, supply chain, or customer logistics.
• Experience with Walmart, Target, Amazon, or similar accounts is a strong plus.
• Highly organized and comfortable in a deadline-driven environment.

Responsibilities

• Own the end-to-end lifecycle of retailer purchase orders.
• Monitor open POs and resolve discrepancies.
• Coordinate with logistics providers to ensure timely order execution.

Skills

Retail operations experience

Supply chain knowledge

Familiarity with retailer portals

Proficiency in Microsoft Excel

Strong communication skills

Job description

Retail Operations & Insights, Sr. Analyst

New York, New York

The Role

Retail Operations & Insights Senior Analyst to join our Retail team. In this role, you will serve as a critical link between our retail partners, internal supply chain teams, and warehouse operations - ensuring orders flow smoothly from purchase order to shelf.

Responsibilities

• Own the end-to-end lifecycle of retailer purchase orders, from receipt and confirmation through on-time shipment and delivery.
• Monitor open POs daily, proactively identifying and resolving discrepancies in quantity, pricing, ship windows, or routing requirements.
• Utilize retailer portals (e.g., Retail Link, Vendor Central) and ensure compliance with retailer-specific EDI and fulfillment requirements.
• Track and report on order fill rates, on-time delivery, and chargebacks; investigate root causes and drive corrective actions.
• Coordinate daily with third‑party logistics providers (3PLs) and internal warehouse teams to ensure accurate and timely order pick, pack, and ship execution.
• Communicate shipping windows, retailer routing guides, and labeling requirements to warehouse partners, ensuring compliance to minimize chargebacks and retailer penalties.
• Escalate and resolve fulfillment exceptions - including shorts, mispicks, and carrier delays - with urgency and clear documentation.
• Maintain up-to-date shipping instructions and SOPs for each retail account, updating warehouse partners as routing or compliance requirements change.
• Work closely with Retail Account Leads, Supply Chain, and Data Insights to ensure inventory availability aligns with retailer order demand.
• Generate and distribute weekly operational reports covering order status, fill rates, and open issues for internal stakeholders and retail account teams.
• Support new retailer onboarding by documenting order management workflows and communicating requirements across teams.

Requirements

• 2-4 years of experience in retail operations, supply chain, or customer logistics, preferably within a CPG or consumer goods environment.
• Familiarity with major retailer portals and EDI systems; experience with Walmart, Target, Amazon, or similar accounts is a strong plus.
• Proficiency in Microsoft Excel and Google Sheets.
• Strong written and verbal communication skills with the ability to manage multiple priorities across internal and external stakeholders.
• Highly organized, proactive, and comfortable working in a deadline‑driven environment.
• A collaborative mindset with a bias toward problem‑solving and continuous improvement.

The (+) Extras

• Life + Disability
• HSA or FSA
• 401K
• Weekly team lunches
• Optional Bi‑Weekly Team Workouts
• Salary Range: $75,000 - $90,000 USD

Equal Opportunity & Inclusion

Athena Club is an equal opportunity employer and is committed to building an inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, citizenship status, disability, veteran status, genetic information, marital status, or any other characteristic protected by applicable law.

We believe diverse perspectives strengthen our team and our products, and we encourage people from all backgrounds to apply.