Retail Operations & Guest Experience Associate

Tory Burch; New York (NY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Employee discount

Benefits package

Job summary

Tory Burch in New York City is seeking a dynamic retail teammate to greet customers, manage transactions, and keep the stockroom organized in a fast-paced environment.

Open availability, 1–2 years in high-volume retail, and the ability to lift 40 lbs are required. You will collaborate with a diverse team, uphold brand standards, and contribute to memorable shopping experiences.

The role offers benefits, employee discounts, and opportunities to grow within a purpose-led luxury brand.

Qualifications

• 1–2 years of experience in a high-volume, customer-driven retail environment.
• Stock-related experience is a plus.
• Must have open availability for a flexible work schedule (including overnights, evenings, holidays and weekends).
• Ability to lift at least 40 lbs and stand for extended periods.

Responsibilities

• Assist customers with questions and transactions to ensure a positive shopping experience.
• Support front of house and back of house operations and stockroom organization.
• Collaborate with the team to maintain brand standards and exceptional customer service.

Skills

Customer service

Open availability

Multi-tasking

Teamwork

Lifting 40 lbs

Job description

Tory Burch in New York City is seeking a dynamic retail teammate to greet customers, manage transactions, and keep the stockroom organized in a fast-paced environment.

Open availability, 1–2 years in high-volume retail, and the ability to lift 40 lbs are required. You will collaborate with a diverse team, uphold brand standards, and contribute to memorable shopping experiences.

The role offers benefits, employee discounts, and opportunities to grow within a purpose-led luxury brand.