Retail Operations & Customer Service Associate

The TJX Companies, Inc.; Town of Brighton (NY); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

HSA

Life insurance

Paid holidays/vacation/sick

Scholarship program

Adoption assistance

Credit union

Referral bonuses

Pet & legal insurance

Job summary

Marshalls in Brighton, MI is hiring a Retail Associate to deliver an outstanding customer experience while maintaining a clean, organized store. You may support multiple areas as needed to meet business needs and stay compliant with procedures.

The role emphasizes customer service, teamwork, and adherence to store standards. Flexible hours, benefits, and a positive work environment are highlighted in the posting.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Attention to detail

Multi-tasking

Adaptability

Team player

Job description

Marshalls in Brighton, MI is hiring a Retail Associate to deliver an outstanding customer experience while maintaining a clean, organized store. You may support multiple areas as needed to meet business needs and stay compliant with procedures.

The role emphasizes customer service, teamwork, and adherence to store standards. Flexible hours, benefits, and a positive work environment are highlighted in the posting.