Retail Operations Coordinator

Seed Cupboard Nursery; Royal City (WA); On-site; USD 22,000 - 31,000; Full time

Job summary

Seed Cupboard Nursery is seeking a friendly, organized Retail Operations Coordinator to support our customer experience and daily operations. This hands-on, customer-facing role keeps the retail barn and office running smoothly.

You will greet visitors, run checkout, support retail merchandising, and help coordinate daily and seasonal priorities in our fast-paced environment. The position requires 2+ years of customer service and 1–2 years of administrative experience, with ability to lift up to

Qualifications

• 2+ years of customer service experience required.
• 1-2 years administrative or coordinator experience (preferred).
• Experience using a computer and point of sale systems.
• Able to lift up to 50 lbs and work in variable weather.

Responsibilities

• Welcome customers and lead the checkout experience.
• Build positive customer relationships and uphold hospitality standards.
• Keep retail and office spaces clean, stocked, and inviting.
• Create and update signage for products, seasonal displays, and sales.
• Receive deliveries, tag products, and manage backstock of gift shop merchandise.
• Assist with office tasks, phone and email communications, and daily coordination.
• Stay informed about daily nursery operations, customer programs, and incoming and outgoing orders.
• Collaborate on nursery processes, programs, projects, special events, and seasonal maintenance.
• Assist with a variety of seasonal priorities throughout the nursery, including indoor and outdoor tasks.

Skills

Customer service

Organization

Communication

Teamwork

Independent work

Tools

POS systems

Job description

Seed Cupboard Nursery is hiring a friendly, organized Retail Operations Coordinator to support our customer experience and daily operations. This role is hands-on, customer-facing, and is a key part of keeping our retail barn and office running smoothly.

You'll play a central role in our customer experience - greeting visitors, running checkout, supporting retail merchandising, and helping coordinate daily and seasonal priorities in a fast-paced environment. Every day is a little different, and your work keeps our customers happy, ensures the barn shop stays inviting, and helps keep our operations aligned.

What You'll Do

• Welcome customers and lead the checkout experience
• Build positive customer relationships and uphold our hospitality standards
• Keep retail and office spaces clean, stocked, and inviting
• Create and update signage for products, seasonal displays, and sales
• Receive deliveries, tag products, and manage backstock of gift shop merchandise
• Assist with office tasks, phone and email communications, and daily coordination
• Stay informed about daily nursery operations, customer programs, and incoming and outgoing orders
• Collaborate on nursery processes, programs, projects, special events, and seasonal maintenance
• Assist with a variety of seasonal priorities throughout the nursery, including indoor and outdoor tasks

Qualifications

• 2+ years of customer service experience required
• 1-2 years administrative or coordinator experience (preferred)
• Experience using a computer and point of sale systems
• Ability to work in a fast-paced environment and adapt quickly to changes in workloads, tasks, and circumstances
• Strong organization, communication, and teamwork skills
• Reliable, positive, and able to work independently and on a team
• Able to lift up to 50 lbs and work in variable weather

Why Join Us

• Small, supportive team
• Active, hands-on role with real impact
• Seasonal rhythms and opportunities to learn nursery operations

Schedule

• Consistent scheduling by seasonal needs
• Spring full-time; fall/winter schedule flexibility and holiday time off
• Weekend availability required

Compensation:

Hourly; $19.00 or based on experience