Retail Operations Coordinator

Hive Retail Solutions Ltd; California (MO); Hybrid; USD 37,000 - 49,000; Full time

Benefits offered by this job

Salary 60,000 CAD/year

Cell phone allowance

Extended health and dental benefits

Remote work environment

Collaborative team culture

Growth opportunities

Ownership and initiative valued

Job summary

Hive Retail Solutions Ltd. is seeking a proactive Retail Operations Coordinator to support brand management, retail operations, marketing and field teams from a remote Canada-based position.

You will coordinate samples, POP materials, onboarding for new brands, client reports and events, while maintaining organized files and clear communication across multiple teams. The role blends administration with creative project work.

Qualifications

• 2+ years of experience in administration, coordination, retail operations, marketing or similar roles.
• Strong administrative and organizational skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Experience creating presentations, reports and professional documents.
• Experience with Google Workspace and Microsoft Office is a plus.

Responsibilities

• Support Brand Managers with day-to-day coordination of client and brand programs.
• Track brand priorities, deadlines and deliverables and follow up on outstanding items.
• Coordinate communication and information between Brand Managers, Field Teams, Marketing and Operations.
• Support client meetings, reports, presentations and follow-up activities.
• Coordinate samples, POP materials, shipments and marketing collateral.
• Assist with proposals, contracts and new business opportunities.
• Coordinate onboarding for new brands and maintain organized client files and Google Drive folders.
• Develop and maintain the monthly national sales call presentation.
• Coordinate client and internal newsletters.
• Assist with marketing communications, presentations and company initiatives.
• Support Hive's social media strategy and content calendar.
• Create engaging content for LinkedIn, Instagram and other digital platforms.
• Source photos, videos and success stories from our field teams across Canada.
• Help keep Hive's website content current and relevant.
• Assist with planning and coordination of trade shows, conferences, retail activations and company events, including CHFA and guerrilla marketing events.
• Coordinate event materials, samples, displays, promotional items and logistics.
• Assist with grant applications, tracking and administration.
• Support a variety of internal projects and initiatives as they arise.

Skills

Administrative coordination

Communication

Project coordination

Organizational skills

Remote work adaptability

Creativity

Tools

Google Workspace

Microsoft Office

Slack

Job description

Position: Retail Operations Coordinator

Location: Remote, Canada
Position Type: Full-Time
Reports to: VP of Retail Operations

About Hive

Hive Retail Solutions is a growing Canadian sales and merchandising agency representing leading CPG and natural food brands across Canada. We work with brands to deliver strong retail execution, field merchandising, brand activations, retail events and measurable results.

We are looking for a Retail Operations Coordinator who is highly organized, creative, proactive and enjoys being the person who keeps things moving behind the scenes.

About the Role

The Retail Operations Coordinator is a varied and fast-paced role supporting our Brand Management, Retail Operations, Marketing and Field Teams.

You will be involved in everything from coordinating samples and POP materials, brand onboarding and client reports to proposals, events, social media, newsletters and digital content. You will work with multiple teams and projects at the same time, making sure information is organized, deadlines are met and nothing falls through the cracks.

This is a great opportunity for someone who genuinely enjoys administration and coordination, but also wants to use their creativity and contribute to marketing, events and client-facing projects.

What You'll Be Doing

Retail & Brand Operations

• Support Brand Managers with the day-to-day coordination of client and brand programs.
• Track brand priorities, deadlines and deliverables and follow up on outstanding items.
• Coordinate communication and information between Brand Managers, Field Teams, Marketing and Operations.
• Support client meetings, reports, presentations and follow-up activities.
• Coordinate samples, POP materials, shipments and marketing collateral.
• Assist with proposals, contracts and new business opportunities.
• Coordinate onboarding for new brands and maintain organized client files and Google Drive folders.

Marketing & Communications

• Develop and maintain the monthly national sales call presentation.
• Coordinate client and internal newsletters.
• Assist with marketing communications, presentations and company initiatives.
• Support Hive's social media strategy and content calendar.
• Create engaging content for LinkedIn, Instagram and other digital platforms.
• Source photos, videos and success stories from our field teams across Canada.
• Help keep Hive's website content current and relevant.

Events & Projects

• Assist with the planning and coordination of trade shows, conferences, retail activations and company events, including CHFA and guerrilla marketing events.
• Coordinate event materials, samples, displays, promotional items and logistics.
• Assist with grant applications, tracking and administration.
• Support a variety of internal projects and initiatives as they arise.

The Person We're Looking For

We are looking for someone who takes ownership, gets things done and enjoys being busy.

You will be successful in this role if you are:

• Solutions-focused – you don't just identify a problem; you look for a way to solve it.
• A great problem solver – you're resourceful and comfortable figuring things out when there isn't an obvious answer.
• Proactive – you anticipate what needs to happen and get ahead of it rather than waiting to be asked.
• Assertive – you're comfortable following up with people, asking questions and getting the information you need.
• Tenacious – you don't give up when something is difficult or when you have to follow up more than once.
• Highly organized – you love a good checklist, tracker, calendar and well-organized folder!
• Administrative by nature – you genuinely enjoy administration, coordination, documentation and making sure the details are right.
• Creative – you enjoy creating presentations, social media content, communications and finding creative ways to showcase our brands and company.
• Eager to learn – you're curious, willing to learn new systems and processes, and aren't afraid to take on something you've never done before.
• A strong communicator – you're comfortable communicating with internal teams, field representatives, suppliers and clients.
• A team player – you enjoy collaborating with different teams and understand that great execution requires everyone working together.
• Detail-oriented – you notice the little things and take pride in producing accurate, professional work.
• A Self-Starter – You are a self-starter and a go-getter that works well independently with minimal supervision.

What You'll Bring

• 2+ years of experience in administration, coordination, retail operations, marketing, project coordination or a similar role.
• Strong administrative and organizational skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Experience creating presentations, reports and professional business documents.
• Strong proficiency with Google Workspace and Microsoft Office.
• Experience with social media and digital content creation is an asset.
• Experience in retail, CPG, events, marketing or field operations is an asset.
• Experience with Slack or similar communication platforms is an asset.
• Ability to work independently in a remote environment.
• A willingness to occasionally travel for events, trade shows and other business requirements.

What Hive Offers

• Competitive salary: $60,000 per year
• Cell phone allowance: $1,200 per year
• Extended health and dental benefits available after successful completion of the probationary period
• Remote working environment, giving you the flexibility to work from home while staying connected with the Hive team
• Friendly and collaborative team culture where people support one another and work together to achieve great results
• Varied and interesting work across retail operations, marketing, client services, events and field execution
• Opportunities to learn and grow as Hive continues to expand
• A workplace where initiative, creativity, problem-solving and taking ownership are valued

Why Join Hive?

At Hive, no two days are exactly the same. You'll have the opportunity to work across retail operations, marketing, client services, events and field execution, while developing abroad understanding of the CPG and retail industry.

We are a friendly, collaborative team that values initiative, creativity, problem-solving and taking ownership. You'll have the opportunity to work independently while still being part of a supportive team that genuinely enjoys working together.

If you're someone who loves organization and administration but also has a creative side, enjoys solving problems and wants a role where you can make a real contribution, we'd love to hear from you.

At Hive Retail Solutions, we’re focused on company culture and career advancement. As we grow, so will your role, with new opportunities to make a real impact.