Retail Operations Associate — Inventory & Merch

SEPHORA; Richmond (VA); On-site; USD 25,000 - 29,000; Full time

Job summary

Sephora VA-Short Pump is seeking an Operations Associate to keep daily store operations running smoothly. You’ll handle inventory, stock replenishment, and visual merchandising while delivering exceptional client experiences.

This full-time, hourly role requires 1-2 years retail or service experience, strong organization, and teamwork. You’ll work nights, weekends and holidays as needed to support peak trading periods.

Qualifications

• 1-2 years of experience in a similar role or in a retail, hospitality, or client-focused environment
• Excellent organizational and time management skills
• Excellent communication and interpersonal skills
• Team player with a goal-driven mindset
• Comfortable in a fast-paced environment with a strong client focus

Responsibilities

• Support daily operations: Manage inventory, stock replenishment, order fulfillment, and maintain operational standards
• Assist with visual merchandising: Ensure the store reflects Sephora’s brand through accurate promotional setups and event execution
• Deliver exceptional service: Support the team in creating outstanding client experiences and achieving sales goals
• Foster inclusivity and teamwork: Help promote a culture of openness where everyone feels empowered
• Uphold Sephora standards: Follow company policies and help create a safe, secure, and enjoyable shopping experience for all

Skills

Customer service

Organizational skills

Time management

Communication

Team player

Job description

Sephora VA-Short Pump is seeking an Operations Associate to keep daily store operations running smoothly. You’ll handle inventory, stock replenishment, and visual merchandising while delivering exceptional client experiences.

This full-time, hourly role requires 1-2 years retail or service experience, strong organization, and teamwork. You’ll work nights, weekends and holidays as needed to support peak trading periods.