Retail Operations Associate — Customer-Centric & Flexible

Nouria Energy Services, Inc.; Augusta (ME); On-site; USD 32,000 - 42,000; Full time

Job summary

Nouria Energy Corporation is a multi-generational family-owned fuel and convenience store operator in New England. The Sales Associate role covers proper station operation during shifts, emphasizing friendly customer service, safety, and store profitability.

You’ll interact with customers, promote specials, and ensure compliance with policies across the site. We value reliability, teamwork, and a proactive attitude as you help deliver best-in-class service and maintain a welcoming environment

Qualifications

• Read, understand, and write the English language at the eighth-grade level.
• Perform arithmetic calculations at the eighth-grade level in order to be able to make change, complete shift reports, and account for a variety of products during vendor check-in.
• Having the ability to validating Identification prior to selling tobacco and/ or alcohol (as per required under regulations).
• Can lift up to 30 pounds, and carry cases of milk cartons and soft drinks, beer and juice containers through proper lifting techniques
• Ability to remain calm and respond according to policies and procedures in any form of emergencies.
• Tolerate exposure to gasoline fumes and cleaning products;
• Ability to work in various temperature environments (coolers, outside in various weather conditions, and in the store)
• Perform general housekeeping duties as needed
• Must be 18 years of age

Responsibilities

• Must be able to work a flexible schedule as needed.
• Communicate verbally and in writing with various management on store operations in a very quick timeline especially any changes or items that may adversely affect the store’s operations.
• Must be able to interact with customers in a friendly, professional manner
• Prepare a shift report at the end of the shift as per company guidelines.
• Customer Service Provide the best customer experience to every customer
• Greet every customer with a smile and sincere greeting
• Suggest possible purchases to the customers and promote specials
• Assume full responsibility for the execution of our customer service program at the site level
• Safety & Station Appearance Responsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers.
• Maintain safety and security of the store and document any accidents or incidents that occur

Skills

English proficiency

Basic math

ID verification

Physical strength

Calm under pressure

Tolerance of fumes/chemicals

Environmental adaptability

Housekeeping

18+ age requirement

Job description

Nouria Energy Corporation is a multi-generational family-owned fuel and convenience store operator in New England. The Sales Associate role covers proper station operation during shifts, emphasizing friendly customer service, safety, and store profitability.

You’ll interact with customers, promote specials, and ensure compliance with policies across the site. We value reliability, teamwork, and a proactive attitude as you help deliver best-in-class service and maintain a welcoming environment