Retail Operations Associate

Museum Of Life And Science; Durham (NC); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Health, dental, and vision insurance

403(b) retirement plan with employer contributions

Paid vacation and sick leave

Job summary

The Museum Of Life And Science in Durham, NC is seeking a part-time Retail Operations Associate to enhance the guests’ retail experience. This role involves providing excellent customer service and maintaining operational protocols. The Museum features a variety of attractions including a butterfly conservatory and accredited zoo activities.

Ideal candidates are passionate about service, can manage cash transactions, and are flexible with their schedules. Compensation starts at $15.00/hour with a range of benefits available.

Qualifications

• Demonstrated passion for customer service.
• Ability to accurately handle cash and transactions.
• Ability to lift 40 pounds and stand for up to 9 hours.

Responsibilities

• Provide exemplary customer service to all guests.
• Assist in all necessary retail operations.
• Engage with Museum visitors positively.

Skills

Customer service

Cash handling

Basic computer knowledge

Flexibility in scheduling

Job description

Job Description

Job Description

Title: Retail Operations Associate

Location: Museum of Life and Science

The Museum of Life and Science, one of North Carolina’s top family destinations, has been a beloved Durham institution for 75 years. The Museum features 84 acres of exhibits, experiences, and outdoor exploration, including one of the East Coast's largest butterfly conservatories and a two-story science center. As an accredited zoo, the Museum is home to lemurs, black bears, endangered red wolves, and more than 140 species of live animals, butterflies, and insects. Readers of Durham Magazine, Indy Week, and Carolina Parent have repeatedly named us the top Museum in the Triangle. Charity Navigator rated the Museum, a 501(c3) nonprofit organization, 100 out of 100-- the highest possible score.

Our mission is to create a place of lifelong learning where people of all ages embrace science as a way of knowing about themselves, their community, and their world. The Museum serves our increasingly diverse community with interactive and accessible experiences that build and develop lifelong connections with science, nature, and critical thinking. The Museum partners with NASA, NOAA, the National Science Foundation, Duke University, NC State University, and the University of North Carolina on many research projects and programs.

In addition to an incredible team of co-workers, the Museum provides competitive compensation commensurate with experience, as well as a full array of employee benefits for eligible positions, including a generous 403(b) retirement plan with employer contributions, health, dental, and vision insurance, flex-spending plans, life insurance, long-term disability insurance, paid vacation and sick leave, nine paid annual holidays, employee appreciation events, and a family membership to the Museum. Full-Time/Part-Time Part-Time Exempt/Non-Exempt Non-Exempt Description

Position Objective: Supports the Museum’s mission by providing excellent customer service to enhance the customers’ retail experience and maintaining strong operational protocol to protect the Museum’s assets.

Responsibilities

• Provides exemplary customer service to all guests according to accepted service standards.
• Knowledgeable about current product lines and communicates product information to customers.
• Knows and adheres to all policies and procedures, such as opening and closing, receiving, and maintaining inventory, cash register operations, food handler guidelines, and other administrative duties.
• Supports coffee bar operations by serving beverages and food, on occasion.
• Assists the Retail Operations Manager, Retail Operations Assistant Manager, and Lead Retail Operations Associates in carrying out all necessary retail operations.
• Knows and ensures that Museum policies and procedures are followed.
• Knows and adheres to all merchandising standards with high attention to detail.
• Always adheres to Museum safety procedures.
• Engages with Museum visitors in a positive and helpful way to support an enjoyable and safe guest experience.
• Prioritizes the Museum’s values of inclusion and kindness in all interactions with staff, volunteers, and guests.
• Additional duties as needed.

Actual Pay Rate: $15.00/hour

Position Requirements

• A demonstrated passion for customer service.
• Ability to accurately handle cash, charge, check, and gift card transactions.
• Basic knowledge of computer systems.
• Ability to stand for up to 9 hours.
• Ability to maneuver around sales floor and stock room including repetitive bending, prolonged standing, twisting, and climbing.
• Ability to withstand prolonged periods of repetitive motions with hands/wrists.
• Ability to lift 40 pounds.
• Flexible schedule with weekend and potential evening work.
• Additional job related duties as needed.

Preferred

• Sales/Retail Experience.
• Coffee bar experience.
• Spanish Fluency.
• Visual Merchandising Experience.
• Familiarity with Counterpoint.

Shift: Various Shifts

Pay Range: $15.00/hour

EOE Statement: The Museum of Life and Science is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. In addition, we will provide reasonable accommodation for individuals with disabilities to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. As an equal opportunity employer, we value the differences and benefits that a diverse culture brings. Join us!