Retail Operations Assistant Manager - Charlotte

Nestle; Charlotte (NC); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Free machine & product allowance

401k with company match

Educational reimbursement

Health and wellness programs

DEI resource groups

Commuter benefits

Pet adoption reimbursement

Employee recognition program

Discounts at 2,000+ companies

Job summary

Nestlé Nespresso USA is seeking a Retail Operations Leader to manage boutique operations, inventory, and front-of-house coordination in a fast-paced retail environment. You’ll supervise two back-of-house associates, step in as MOD, and partner with leadership to ensure service excellence and adherence to safety standards.

The role emphasizes team development, process improvement, and delivering an exceptional customer experience while supporting the company’s total rewards package and inclusive

Qualifications

• High School Diploma or GED required.
• 3+ years’ experience in retail or customer service industry related profession.
• Experience in operations or back of house preferred.
• Proven ability to effectively lead and influence people; leadership experience preferred.
• Process and detail oriented with a systematic approach to work.
• You will be an analytical problem solver; capable of identifying areas of inefficiency and creating solutions.
• Availability to work open and closing shifts, weekends, and holidays.
• Able to travel up to 10% for required meetings or training.

Responsibilities

• Operations and Inventory Management : Partner with the Boutique Manager and Assistant Manager to ensure adherence to Retail Operations Procedures and Best Practices.
• IT Systems Management : Ensure that all technological systems function correctly by troubleshooting issues and managing IT support tickets.
• Store Services : You will maintain, teach and train employees on the coffee roaster, engraver, and the tasting bar.
• Omni Services Coordination : Manage the fulfillment of customer orders, including same-day delivery and online in-store pickups.
• Operational Efficiencies : Continuously identify areas for improvement within operations to enhance efficiency, productivity, and customer satisfaction.
• Compliance Oversight : Ensure full compliance with health, safety, and environmental policies by conducting regular audits, inspections, and maintenance checks.
• Team Leadership and Development : Guide, support, and coach the back-of-house team of 2, to deliver exceptional customer experience and act as MOD when needed.
• General Support : Assist the leadership team with various projects and tasks.

Skills

Leadership

Customer service

Communication

Team supervision

Detail-oriented

Problem solving

Education

High School Diploma or GED

Tools

MS Office

Adobe

AI tools

Job description

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

**Reimagine what coffee can be. Reimagine what you can become. Let’s grow together.**

WHAT’S IN IT FOR YOU:

• Competitive Pay: Enjoy competitive pay along with quarterly bonuses for achieving team sales and service goals.

• Growth & Development: Build a career at Nespresso that reflects who you are, supported by strong training programs that empower you to own your professional growth.

• Caring Culture: Be part of a supportive, collaborative culture that inspires you to do your best while being part of a team that feels as welcoming and energizing as a fresh cup of coffee.

• Purposeful Work: As a B Corp, we view coffee as a force for good. Enjoy work that makes a positive impact on people and the planet.

WHAT WE OFFER:

Nespresso offers retail employees performance-based incentives and a comprehensive total rewards package, including:

• A free Nespresso machine and coffee product allowance

• 401k with company match

• Educational reimbursement

• Health and mental wellness programs

• DE& I resource groups

• Commuter benefits

• Pet adoption reimbursement

• Employee recognition program

• Discounts at over 2,000 companies

(Incentives and/or benefit packages may vary depending on the position.)

WHAT YOU WILL BE DOING:

• Operations and Inventory Management : Partner with the Boutique Manager and Assistant Manager to ensure adherence to Retail Operations Procedures and Best Practices. This includes implementing safety protocols, managing cash operations, and overseeing stock and inventory management. You will be responsible for maintaining accurate inventory levels, processing shipments, and ensuring the proper handling of damaged or defective products.

• IT Systems Management : Ensure that all technological systems function correctly by troubleshooting issues and managing IT support tickets. You will oversee the racking system and ensure that all equipment is operational, facilitating smooth back-of-house operations.

• Store Services : You will maintain, teach and train employees on the coffee roaster, engraver, and the tasting bar.

• Omni Services Coordination : Manage the fulfillment of customer orders, including same-day delivery and online in-store pickups, ensuring that all services are executed efficiently and to the highest standards.

• Operational Efficiencies : Continuously identify areas for improvement within operations to enhance efficiency, productivity, and customer satisfaction. You will implement Total Quality Management (TQM) principles while adhering to safety protocols.

• Compliance Oversight : Ensure full compliance with health, safety, and environmental policies by conducting regular audits, inspections, and maintenance checks. You will lead initiatives to promote a safety-conscious culture and ensure that all employees are certified in Food Safety and CPR as per local regulations.

• Team Leadership and Development : Guide, support, and coach the back-of-house team of 2, to deliver exceptional customer experience through adherence to operational standards. You will also step in as the Manager on Duty (MOD) for front-of-house operations, assisting on the sales floor as needed and driving both employee and customer experiences.

• General Support : Assist the leadership team with various projects and tasks as business needs arise, contributing to the overall success of the boutique.

WHAT YOU WILL BRING:

• High School Diploma or GED required

• 3+ years’ experience in retail or customer service industry related profession

• Experience in operations or back of house preferred

• Proven ability to effectively lead and influence people; leadership experience preferred

• Process and detail oriented with a systematic approach to work

• You will be an analytical problem solver; capable of identifying areas of inefficiency and creating solutions

• Availability to work open and closing shifts, weekends, and holidays

• Able to travel up to 10% for required meetings or training

PREFERED ADDITIONAL EXPERIENCE:

• 1+ years previous experience in an Operations Lead or Manager role

• Experience directly supervising a team of 2+ employees

• Ability to work on the sales floor on weekends and as needed during the week

• Prior experience successfully streamlining operational and organizational processes

• Highly tech savvy with MS Office, Adobe, and AI tools

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.

Salary: $60,000.00 to $70,000.00 per year

Bonus Eligibility: Yes

The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy .