Retail Sales Assistant Manager - Charlotte

Nestlé Nespresso SA; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Free Nespresso machine

Coffee allowance

401k with company match

Educational reimbursement

Health and mental wellness programs

DE&I resource groups

Commuter benefits

Pet adoption reimbursement

Employee recognition program

Discounts at 2,000+ companies

Job summary

Nestlé Nespresso USA in Charlotte seeks an Assistant Boutique Manager to lead store operations, guest experience, and sales growth. You will mentor the team, align with the Boutique Manager, and deliver the premium Nespresso brand experience.

This role requires luxury retail leadership, a passion for hospitality, and the ability to manage open/close shifts, inventory, and events that drive community engagement. Competitive pay and comprehensive benefits are offered.

Qualifications

• 3+ years management in fast-paced or luxury retail.
• 2+ years supervising direct reports.
• High School Diploma or GED; bachelor’s degree preferred.
• Availability for open/close shifts, weekends, and holidays.

Responsibilities

• Lead store operations and sales strategy.
• Coach and develop team.
• Ensure excellent customer service and store presentation.
• Manage inventory and scheduling.
• Promote safety and compliance.

Skills

People management

Sales leadership

Retail operations

Customer service

Education

High School Diploma/GED

Bachelor’s degree (preferred)

Tools

POS systems

Job description

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

Reimagine what coffee can be. Reimagine what you can become. Let's grow together.

Nespresso is opening a beautiful boutique in Charlotte and is building our team. As an Assistant Boutique Manager with Nespresso, you play a pivotal role in store leadership. Alongside the Boutique Manager, the two of you will strategize on sales, profitability, operations, and of course, delivering an unforgettable Nespresso experience. Inspire and empower your team to provide an inviting and exceptional customer journey. Most importantly, you will represent Nespresso culture by mentoring, caring, acting, and innovating to bring the beloved Nespresso brand to life.

WHAT’S IN IT FOR YOU:

• Competitive Pay: including quarterly bonuses for achieving team sales and service goals.
• Growth and Development: At Nespresso, every employee is encouraged to take ownership of their professional growth and build a career aligned with who you are through excellent training programs.
• Caring Culture: Experience a supportive and collaborative environment that feels like a fresh cup of coffee...warm, welcoming, and invigorating.
• Purposeful Work: As a certified B Corp, we are committed to environmental stewardship and creating a safe, welcoming workplace for all.

WHAT WE OFFER:

Nespresso offers retail employees performance-based incentives and comprehensive rewards:

• A free Nespresso machine and coffee allowance
• 401k with company match
• Educational reimbursement
• Health and mental wellness programs
• DE&I resource groups
• Commuter benefits
• Pet adoption reimbursement
• Employee recognition program
• Discounts at over 2,000 companies

Incentives and/or benefit packages may vary depending on the position.

WHAT YOU WILL BE DOING:

• Embody Customer Service Excellence: You are not only an agile coffee expert; you lead by example. Using storytelling, you’ll create an experience for each customer that walks into a boutique educating them on our coffee and sustainability while creating a hospitable environment.
• Drive Sales Results: Inspire your team to achieve sales and service goals through daily communication, coaching, and mentoring. Collaborate with the Boutique Manager and Team Leads to evaluate boutique performance and implement improvement strategies.
• Lead Team Development: Motivate team performance through feedback and recognition. Collaborate with the Boutique Manager to champion team development and empowerment while fostering a growth focused culture inspired by learning.
• Streamline Operations: Adapt to evolving priorities or unstructured cadences. Take ownership across operations, inventory, and scheduling to ensure processes are implemented effectively and efficiently. Execute store visual guidelines to optimize sales and presentation. Constantly look for ways to create efficiencies and improve boutique success.
• Embody Coffee Expertise: Your coffee presentation, knowledge, and passion are paramount. Customers love your consultative coffee tastings, and your team naturally wants to follow your lead. You organically create an unforgettable coffee experience for each guest.
• Connect with the Community: You don’t just talk about ideas; you think entrepreneurially and plan events that engage new customers and build brand recognition.
• Show Agility and Resourcefulness: You see challenges as an opportunity to be creative and nimble. You are curious to try new things, and you inspire your team to do the same.
• Care About Safety: Promote a safety-conscious culture for our employees and customers.

WHAT YOU WILL BRING:

• 3+ years of professional management experience in a fast-paced or luxury retail environment
• 2+ years of supervisory experience in people management and development of multiple direct reports
• High School Diploma or GED required; bachelor's degree preferred
• Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks
• An authentic passion for coffee, a respect for sustainability, and a commitment to continual self-learning
• Availability to work open and closing shifts, weekends, and holidays

ADDITIONAL PREFERRED QUALIFICATIONS:

• Experience co-managing 20+ employees in a high-volume, luxury retail environment
• Ability to co-manage weekly manager meetings, oversee KPIs, coach performance, and delegate effectively
• Genuine passion for people: you enjoy engaging with customers and mentoring your employees
• Proven track record of team development with multiple success stories
• You care about the customer experience; you are a gracious host, and you exude hospitality
• Guests know you by name and seek you out because of the service and experience you provide
• Prior success partnering with leadership to drive teams to achieve revenue goals and continuously improve
• High collaboration and presence; a natural at building rapport with customers and businesses
• Strong hospitality mindset aligned with Nespresso’s House of Hospitality
• Agility and patience with learning new systems, software programs, and reporting methods
• Exceptional professional diplomacy and discretion

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.