Retail Office Manager

Gillman Home Center; Lebanon (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Gillman Home Center seeks an Office Manager to support two stores, Frankfort and Lebanon, handling phones, cash, and daily paperwork. The role involves split-time operations between both locations and ensuring accurate records across stores.

Key duties include cash reconciliation, daily reporting, invoice processing, and order entry. The ideal candidate has office management or retail experience, a strong customer service mindset, and a valid driver’s license.

Qualifications

• High school diploma or GED or 1–3 years related experience or training or the equivalent combination of education and experience.
• 1+ years of office management/reception experience a plus.
• 1+ years of Retail experience a plus.
• Valid driver's license and transportation.

Responsibilities

• Answer store telephone, transfer calls/take messages, etc.
• Count money and reconcile cash from previous days sales.
• Update all daily reports (daily journal, sales/credit card report and over/short).
• Review cashier reports to find cash over/shorts.
• Apply payments as they are received.
• Print off Do It Best invoices daily from DIB website.
• Enter materials from packing slips and invoice orders.
• Attach PO bar code sticker to packing slips and scan into Spruce system.

Skills

Excellent computer skills

Excellent written verbal communication

Good math skills

Good customer service skills

Education

High school diploma or GED

Tools

Spruce system

Do It Best website

Job description

The office manager answers the store phone and takes care of all cash and office paperwork daily for our Frankfort and Lebanon store locations. This person will split time between both stores.

Essential Functions

1. Provideexcellent customer service to our team members, customers and vendors.
2. Answer store telephone, transfer calls/take messages, etc.
3. Count money and reconcile cash from previous days sales.
4. Update all daily reports (daily journal, sales/credit card report and over/short).
5. Review cashier reports to find cash over/shorts.
6. Apply payments as they are received.
7. Pick up mail daily and distribute to the appropriate people.
8. Turn in credit applications to central office.
9. Print off Do It Best invoices daily from DIB website.
10. Enter all materials that come in from packing slips.
11. Invoice all orders that are received. Help resolve issues with purchase orders before sending to central office.
12. Write the inventory receipt number on all DIB and vendor invoices and scan and email to central office daily.
13. Attach PO bar code sticker to all packing slips and scan into Spruce system.
14. Order office supplies for store.
15. Keep rewards cards up to date in Spruce system and on the Do It Best website.
16. Check email frequently throughout the day and correspond as needed.
17. Run cash register as needed.
18. Help customers on the sales floor.
19. Other duties as assigned.

Competencies

• Excellent computer skills.
• Excellent written and verbal communication skills.
• Good math skills.
• Good customer service skills.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This position will mostly be indoors at our store but occasionally may walk outside to the yard to get information from employees. Ability to work varied hours/days as business dictates. While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; read, talk or hear. The employee is frequently required to stand and walk. Must be able to lift up to 30 lbs.

Position Type/Expected Hours of Work

This is a full-time position. Weekdays, Mon - Fri.

Travel

Daily to bank and/or post office. Travel between our Frankfort and Lebanon stores.

Required Education and Experience

• High school diploma or GED diploma or one to three years of related experience or training or the equivalent combination of education and experience.
• 1+ years of office management/reception experience a plus.
• 1+ years of Retail experience a plus.
• Valid driver's license and transportation.

Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.