Retail Office Leader: Client Experience & Operations

H&R Block, Inc.; Monticello (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

H&R Block is seeking an Office Leader to supervise one or more retail locations, ensuring a consistent, high-quality client experience while driving business performance. You will lead Tax Professionals and Client Service Professionals, coaching teams to meet service standards, and oversee staffing, facilities, and daily operations.

The role requires hands-on leadership, strong communication, and the ability to travel between offices to ensure readiness and drive results across locations.

Qualifications

• Bachelor's degree or equivalent leadership experience.
• Experience leading multi-location teams.
• Strong client-centric mindset with focus on service quality.

Responsibilities

• Lead one or more retail offices and deliver consistent client experience.
• Coach Tax Professionals and Client Service Professionals to performance standards.
• Oversee staffing, facilities, compliance, and day-to-day operations.
• Monitor performance metrics and drive revenue, growth, and efficiency.
• Travel between offices and manage schedule to meet business needs.

Skills

Leadership

Coaching

Client experience

Operations management

Data interpretation

Communication

Education

Bachelor's degree or equivalent leadership experience

Job description

H&R Block is seeking an Office Leader to supervise one or more retail locations, ensuring a consistent, high-quality client experience while driving business performance. You will lead Tax Professionals and Client Service Professionals, coaching teams to meet service standards, and oversee staffing, facilities, and daily operations.

The role requires hands-on leadership, strong communication, and the ability to travel between offices to ensure readiness and drive results across locations.