Retail Network Engineer — Multi‑Site Connectivity

Populus Financial Group, Inc.; Irving (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

Populus Financial Group, Inc. is seeking a Retail Networking Specialist to ensure availability, performance, and security of network services across the company’s retail locations.

You will troubleshoot, coordinate with vendors, and support deployments for broadband, firewall, switching, cellular, voice, and related store technology. You will work with field teams and service providers to restore service quickly, document activity, and deliver reliable technology solutions for new and existing

Qualifications

• 3 years of experience in a service desk environment supporting a multi-site retail organization is required
• Proficiency with desktop software including Microsoft Office, Outlook, Excel, Word, Publisher, Adobe Acrobat Reader, Visio and other software
• Fundamental understanding of TCP/IP, DNS, DHCP is required
• Experience with broadband internet, cloud-managed firewall and cellular WAN is preferred
• Willingness to work outside normal business hours may be required

Responsibilities

• Coordinate with internet, telecommunications, managed-service, hardware, and field-service vendors to open cases, schedule work, track progress, elevate delays, and confirm resolution
• Perform approved configuration changes, testing, validation, and maintenance activities while following change-management, security, and documentation requirements
• Support network and telecommunications deployments, upgrades, replacements, and lifecycle initiatives across store locations
• Assist with new store openings, relocations, remodels, acquisitions, closures, and special projects through provisioning and activation
• Create and maintain procedures, knowledge articles, reports and other materials to improve support consistency

Skills

TCP/IP fundamentals

Education

Bachelor's Degree in Information Technology or related field

Tools

Cisco Meraki

Microsoft Office Suite

Visio

Job description

Populus Financial Group, Inc. is seeking a Retail Networking Specialist to ensure availability, performance, and security of network services across the company’s retail locations.

You will troubleshoot, coordinate with vendors, and support deployments for broadband, firewall, switching, cellular, voice, and related store technology. You will work with field teams and service providers to restore service quickly, document activity, and deliver reliable technology solutions for new and existing