Retail Multi-Unit Manager 1

Dufry Careers; St. Louis (MO); On-site; USD 70,000 - 84,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Generous paid time off

Holiday pay

Employee discounts across all brands

Employee assistance program

Training and career growth

Referral program

Job summary

Avolta, including Dufry Careers, is seeking a Senior Operations Leader to oversee multi-store retail operations in Missouri. You will drive profitability by monitoring sales, managing expenses, and leading store teams to high performance.

Responsibilities include opening/closing procedures, staffing, onboarding, and safety compliance, with a focus on diversity and development of staff across zones. This role reports to the Senior Director or Director of Operations.

Qualifications

• Minimum 6 years of retail operations experience, including 2 years in multi-unit leadership roles.
• Proven success managing up to $10M revenue portfolios and leading teams across multiple retail concepts.
• Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools.
• Strong knowledge of inventory management, planogram execution, and visual merchandising standards.
• Ability to analyze retail KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics.

Responsibilities

• Prepare stores for next-day opening and ensure opening/closing procedures are followed.
• Support operations leadership in achieving financial targets by monitoring sales and controlling expenses.
• Oversee maintenance, repairs and equipment servicing to meet standards.
• Schedule and manage staffing; conduct hiring, termination, and promotions within the zone.
• Oversee onboarding/offboarding and training compliance.
• Foster employee engagement, diversity, and inclusion; coach and develop teams.
• Analyze zone performance and collaborate on strategic financial decisions.
• Ensure accurate ordering, receiving, and stocking of merchandise; train teams on inventory procedures.
• Oversee planogram execution, visual merchandising, and seasonal resets.
• Monitor inventory levels, turnover, and shrink; implement loss-prevention controls.
• Ensure proficiency with POS, inventory management, scheduling systems, and retail tech.
• Monitor and schedule routine service and repairs for equipment.
• Lead adoption of new retail technologies to improve efficiency and customer experience.
• Maintain knowledge of brand standards, lease agreements, and landlord relations.
• Implement marketing programs and promotional activities; ensure brand compliance.
• Resolve escalated customer and associate issues with sound judgment; coach leaders.
• Ensure compliance with safety and health standards; train on wellness protocols.

Skills

Multi-unit leadership

Retail operations

Inventory management

Retail KPIs analysis

Team coaching & development

Education

Bachelor’s degree in Business Administration/Retail Management/Marketing or related field

Tools

POS systems

Inventory management software

Scheduling systems

Reporting tools

Job description

Salary Range: $70,000 -$84,000 plus annual bonus!

Responsibilities

Ensure all stores are prepared for next-day opening and that management executes all opening and closing procedures.

Support the Director of Operations in achieving financial performance targets by monitoring sales, controlling expenses, and maximizing profitability.

Oversee planned maintenance and address repair needs promptly to maintain operational standards.

Schedule managers to ensure leadership coverage during all operating hours; interview and make hiring, termination, and advancement decisions within the zone.

Hold management accountable for onboarding/offboarding processes and compliance with training requirements.

Champion employee engagement, diversity, and inclusion initiatives; provide coaching and development to build high-performing teams.

Analyze operational data to monitor zone performance; collaborate with DO/Senior DO on strategic initiatives and financial decisions.

Ensure accurate ordering, receiving, and stocking of merchandise; train teams on proper inventory procedures.

Oversee planogram execution, visual merchandising standards, and seasonal resets across all stores.

Monitor inventory levels, turnover rates, and shrink; implement controls to minimize loss.

Ensure management and staff are proficient in POS, inventory management, scheduling systems, and other retail technology platforms.

Monitor and maintain retail equipment; schedule routine service and repairs as needed.

Drive adoption of new retail technologies to improve efficiency and customer experience.

Maintain working knowledge of brand standards, lease agreements, and landlord relations.

Implement marketing programs and promotional activities; ensure compliance with brand campaigns.

Resolve escalated customer and associate issues using sound judgment; provide feedback and coaching to subordinate leaders.

Ensure compliance with all federal, state, and local safety and health standards.

Train managers and staff on wellness protocols and safety procedures; maintain audit readiness.

Qualifications

Minimum 6 years of retail operations experience, including 2 years in multi-unit leadership roles.

Proven success managing up to $10M revenue portfolios and leading teams across multiple retail concepts.

Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools.

Strong knowledge of inventory management, planogram execution, and visual merchandising standards.

Ability to analyze retail KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics.

Familiarity with category management, retail space optimization, and seasonal merchandising strategies.

Operational Leadership: Drives execution across multiple stores to achieve financial and service goals.

People Development: Builds positive work environments through coaching, mentoring, and leadership.

Customer Focus: Ensures superior service and brand compliance across all locations

Bachelor’s degree in Business Administration, Retail Management, Marketing, or related field (preferred; counts for 3 of the 6-year requirement).

Schedule & Reporting

Reports directly to the Senior Director or Director of Operations.

Works a varied, rotating schedule, including early mornings, peak periods, and closing shifts to ensure operational oversight.

Weekend and holiday availability required based on business needs.

Benefits

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Employee discounts across all company brands
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).