Retail Mortgage Collection Specialist

Busey Bank; St. Louis (MO); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical insurance

Dental coverage

Vision care

Life insurance

Long-term disability

Job summary

Busey Bank is seeking a collections specialist to contact delinquent borrowers through calls, letters, and emails to assess financial situations and determine remedies to bring accounts current. Remedies include ACH payments, deferments, and loan modifications, with a focus on meeting collection goals.

The role requires experience in banking/collections, strong communication, and the ability to analyze data under time pressure.

Qualifications

• Requires strong oral and written communication skills.
• Must be able to analyze and interpret numerical data.
• Experience with loan collection processes and customer email/phone contact.

Responsibilities

• Review loan portfolios for past due accounts and identify problems.
• Make collection calls and document conversations and repayment plans.
• Gather borrower information to identify workout options.
• Collect and review financial documents from borrowers.
• Consider deferments to bring accounts current.
• Prepare loan modification requests for approval by Special Assets Manager.
• Process ACH payments via Busey website as needed.
• Aim to exceed collection goals and prepare reports.
• Coordinate with attorneys and outside professionals as needed.

Skills

Communication (oral/written)

Numerical analysis

Problem solving

Procedural implementation

Concentration

Time-pressure handling

Education

High School diploma

Banking/collections experience

Tools

Microsoft Office

Job description

Position Summary

This position requires the specialist to make contact with delinquent borrowers by making daily collection calls, writing letters and/or sending emails in order to obtain the borrower’s current financial situation. Once their situation is known the specialist will determine the appropriate remedy to bring their account current. These remedies include ACH payments, payment deferments, loan modifications to a more complex process (repossession, foreclosure or litigation). The specialist is required to meet or exceed established collection goals and objectives.

Duties & Responsibilities

• Review loan portfolios for past due accounts and other problems.
• Make collection calls and carefully document all customer conversations and re-payment plans.
• Gather information from customers to identify possible workout situations.
• Collect and review necessary financial information from the borrower.
• Consider appropriate opportunities for deferments to bring customers current.
• Prepare loan modifications requests and present to Special Assets Manager for approval.
• Use Busey website for ACH payments payments as appropriate.
• Work towards exceeding all collection goals and objectives.
• Prepare and review various reports.
• Work with attorneys and other outside professionals, as needed.

Education & Experience

Knowledge Of

• Strong oral and written communication skills

Ability To

• Analyze and interpret numerical data
• Implement new procedures and approaches to problems
• Analyze and solve problems that require analysis based on precedent
• Maintain visual attention and mental concentration for extended periods of time
• Perform duties and make decisions under frequent time pressures

Education And Training

• Requires High School diploma.
• Requires prior banking and collection experience.
• Requires knowledge of Microsoft Office.
• Bilingual in English and Spanish preferred.

Compensation And Benefits

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $22 - $30/hour)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.