Retail Mortgage Collection Specialist

Busey Bank; Collinsville (IL); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical, dental, vision

Job summary

Busey Bank in Collinsville, IL seeks a Delinquency Specialist to contact delinquent borrowers, perform daily collection calls, write letters and emails to determine borrowers' financial situations, and decide remedies to bring accounts current, including ACH payments, deferments, or modifications.

This role requires meeting collection goals, documenting conversations, and coordinating with Special Assets Manager, attorneys, and other professionals.

Qualifications

• High School diploma or equivalent.
• Prior banking and collection experience required.
• Bilingual in English and Spanish preferred.

Responsibilities

• Review loan portfolios for past due accounts and other problems.
• Make collection calls and document all customer conversations and repayment plans.
• Gather information from customers to identify possible workout situations.
• Collect and review necessary financial information from the borrower.
• Consider appropriate opportunities for deferments to bring customers current.
• Prepare loan modifications requests and present to Special Assets Manager for approval.
• Use Busey website for ACH payments as appropriate.
• Work towards exceeding all collection goals and objectives.
• Prepare and review various reports.
• Work with attorneys and other outside professionals, as needed.

Skills

Strong communication skills

Analytical ability

Bilingual in English/Spanish preferred

Education

High School diploma

Tools

Microsoft Office

Job description

Position Summary

This position requires the specialist to make contact with delinquent borrowers by making daily collection calls, writing letters and/or sending emails in order to obtain the borrower’s current financial situation. Once their situation is known the specialist will determine the appropriate remedy to bring their account current. These remedies include ACH payments, payment deferments, loan modifications to a more complex process (repossession, foreclosure or litigation). The specialist is required to meet or exceed established collection goals and objectives.

Duties & Responsibilities

• Review loan portfolios for past due accounts and other problems.
• Make collection calls and carefully document all customer conversations and re-payment plans.
• Gather information from customers to identify possible workout situations.
• Collect and review necessary financial information from the borrower.
• Consider appropriate opportunities for deferments to bring customers current.
• Prepare loan modifications requests and present to Special Assets Manager for approval.
• Use Busey website for ACH payments payments as appropriate.
• Work towards exceeding all collection goals and objectives.
• Prepare and review various reports.
• Work with attorneys and other outside professionals, as needed.

Education & Experience

Knowledge Of

• Strong oral and written communication skills

Ability To

• Analyze and interpret numerical data
• Implement new procedures and approaches to problems
• Analyze and solve problems that require analysis based on precedent
• Maintain visual attention and mental concentration for extended periods of time
• Perform duties and make decisions under frequent time pressures

Education And Training

• Requires High School diploma.
• Requires prior banking and collection experience.
• Requires knowledge of Microsoft Office.
• Bilingual in English and Spanish preferred.

Compensation And Benefits

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $22 - $30/hour)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.