Retail Merchandising Specialist - Customer Experience

The TJX Companies, Inc.; Winston-Salem (NC); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health benefits

Paid holidays

Job summary

The TJX Companies, Inc. in Winston-Salem, NC is seeking a customer-focused associate to deliver outstanding service and maintain a well-organized sales floor. You will engage customers, handle purchases, and participate in merchandising and safety programs.

This full-time role requires a flexible schedule and strong communication skills. Prior retail experience is helpful; training will cover store operations across departments. Competitive pay and benefits are provided.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with customers and maintaining a clean, organized store.
• Cross-train to work in multiple areas to support business needs.
• Model customer experience practices with internal and external customers.
• Ring purchases/returns and count change accurately per SOP.
• Promote credit and loyalty programs.
• Uphold merchandising standards and procedures on the floor.
• Prepare merchandise for the sales floor per company procedures.
• Participate in store recovery and safety practices.
• Support shrink reduction goals and safety initiatives.
• Other duties as assigned.

Skills

Customer service

Flexibility

Communication

Multitasking

Adaptability

Heavy lifting

Teamwork

Retail experience

Job description

The TJX Companies, Inc. in Winston-Salem, NC is seeking a customer-focused associate to deliver outstanding service and maintain a well-organized sales floor. You will engage customers, handle purchases, and participate in merchandising and safety programs.

This full-time role requires a flexible schedule and strong communication skills. Prior retail experience is helpful; training will cover store operations across departments. Competitive pay and benefits are provided.