Retail Merchandising & Customer Experience Champion

The TJX Companies, Inc.; Cleveland (TN); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) plan

Child care discounts

Pet insurance

Credit union

Referral bonuses

Health benefits

Scholarship program

Adoption assistance

Job summary

HomeGoods, part of The TJX Companies, is hiring at its Cleveland, TN location to deliver a highly satisfying customer experience and maintain a clean, organized store environment. You will engage with customers, promote loyalty programs, and support store operations while adhering to policies and safety guidelines.

The role requires strong communication, the ability to multitask, and a flexible schedule to meet business needs.

Qualifications

• Excellent customer service skills
• Flexible schedule to support business needs
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains merchandising philosophy and follows established procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains cleanliness and recovery standards for the sales floor and participates in store upkeep
• Provides and accepts recognition and constructive feedback
• Adheres to labor laws, policies, and procedures
• Supports shrink reduction goals and safety awareness activities
• Other duties as assigned

Job description

HomeGoods, part of The TJX Companies, is hiring at its Cleveland, TN location to deliver a highly satisfying customer experience and maintain a clean, organized store environment. You will engage with customers, promote loyalty programs, and support store operations while adhering to policies and safety guidelines.

The role requires strong communication, the ability to multitask, and a flexible schedule to meet business needs.