Retail Merchandise Associate: Customer Experience Champion

The TJX Companies, Inc.; Woburn (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

401(k) match

medical/dental/vision

HSA

health care FSA

life insurance

short/long term disability

paid parental leave

paid holidays/vacation/sick

auto/home insurance discounts

scholarship program

adoption assistance

Job summary

The TJX Companies, Inc. is hiring at its HomeGoods location in Woburn, MA. This role focuses on delivering a high-quality customer experience while keeping the store clean and organized. You may be cross-trained across departments to support business needs and safety standards.

Starting pay is posted as $16.25–$16.75 per hour with opportunities to grow, and benefits are provided. The position emphasizes teamwork, adaptability, and strong communication with customers and colleagues.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with customers and maintaining a clean, organized store.
• Follow operational, merchandise, and loss prevention standards.
• Assist in multiple store areas as needed to support business needs.
• Ring customer purchases/returns accurately and handle cash per procedures.
• Promote credit and loyalty programs.
• Maintain merchandising standards and prepare merchandise for the floor.
• Participate in store recovery and safety initiatives.

Skills

Excellent customer service

Flexible schedule

Strong communication

Organizational skills

Multi-tasking

Ability to respond to changes

Lift heavy objects

Teamwork

Retail customer experience preferred

Job description

The TJX Companies, Inc. is hiring at its HomeGoods location in Woburn, MA. This role focuses on delivering a high-quality customer experience while keeping the store clean and organized. You may be cross-trained across departments to support business needs and safety standards.

Starting pay is posted as $16.25–$16.75 per hour with opportunities to grow, and benefits are provided. The position emphasizes teamwork, adaptability, and strong communication with customers and colleagues.