Retail Membership Sales Specialist

aaamidatlantic; Roanoke (VA); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid parental leave (2 weeks)

401k with company match (up to 7%)

PTO (2+ weeks in first year)

Paid company holidays

Volunteer opportunities + 1 day/year

Free AAA Membership

Learning reimbursement up to $5,250/yr

Job summary

AAA Club Alliance in Roanoke, VA is hiring a full-time Retail Membership Sales Specialist. You will sell memberships, engage with members to upsell upgrades, and maintain detailed records of all interactions. The role requires strong communication and multitasking in a busy retail setting.

In addition to base pay, this position offers incentive pay, a 37.5-hour week, and comprehensive benefits. Notary designation is preferred or obtainable within 6 months.

Qualifications

• Minimum of three years of sales and customer service experience.
• Strong written and oral communication skills for engaging customers.
• Proficiency with multiple websites and programs for multitasking.
• Notary Public designation or willingness to obtain within 6 months.
• High school diploma or equivalent.
• Pre- and post-employment screenings including background checks.

Responsibilities

• Sell and process new AAA memberships and upsell upgrades.
• Engage members in-store and via outreach; welcome new members and discuss upgrades.
• Document all leads and interactions clearly for future reference.
• Serve as go-to person for membership inquiries and guidance.
• Back up Cashiering, Tag and Title, and IDEMIA services when needed.

Skills

sales experience

customer service

written & verbal communication

multitasking in a fast-paced retail

Education

High school diploma or equivalent

Job description

AAA Club Alliance is actively hiring for an experienced full-time Retail Membership Sales Specialist! Check out what AAA can offer you:

• The starting base compensation for this position is $16.50 to $22.50 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• This position is eligible to earn incentive pay, with an average payout of $162.00 - $500.00 per month.
• Store hours from Monday to Friday, 9AM to 6PM, and Saturday, 9AM to 2PM; 37.5 Hour Work Week
• No Sundays!
• Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year.

Location Address:1376 Town Square Boulevard NW, Roanoke, VA 24012

What our Retail Membership Sales Specialists do:

• Sell and process new AAA memberships, while maximizing opportunities to upsell and cross-sell upgrades and add-ons.
• Drive active engagement with our membership base through in-store sales, inquiries, and outbound calls. Effectively welcome new members, present enticing promotions, and initiate discussions about upgrade opportunities.
• Ensure all leads and interactions are accurately documented, maintaining clear records for future reference.
• Serve as the go-to person in the store for all membership-related inquiries, providing expert guidance and support to customers
• Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.

What you will need:

• Bring a minimum of three (3) years of sales and customer service experience to the table, demonstrating your ability to drive results and exceed expectations.
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• Notary Public designation or willingness to obtain with 6 months of employment.
• High school diploma or equivalent required
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

Sales