Retail Master Club Fitter

DICK'S Sporting Goods, Inc.; Cedar Rapids (IA); On-site; USD 22,000 - 33,000; Full time

Job summary

DICK’S Sporting Goods in Cedar Rapids is seeking a Retail Master Club Fitter to build golfer relationships and provide one-on-one fitting experiences, supporting the Operations Sales Manager in driving sales and service excellence.

You will train and certify club fitters, handle services like simulator, putting green, repairs, and ensure customers receive knowledgeable guidance and friendly, professional service.

Qualifications

• 1–3 years retail experience preferred.
• 1–3 years golf industry experience preferred.

Responsibilities

• Analyze golf sales reports to understand results and opportunities.
• Greet and assist customers, build trust and relationships.
• Monitor sales, customer service, and floor operations.
• Provide golf services knowledge and uphold service standards.
• Train teammates on services and selling techniques.
• Plan and execute golf directives; ensure shrinkage goals are met.

Skills

Customer service

Relationship building

Team collaboration

Communication

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team.

OVERVIEW

The Retail Master Club Fitter is responsible for building golfer relationships and working one‑on‑one with the golfer and teammate to ensure a positive club fitting experience. The Retail Master Club Fitter supports the Operations Sales Manager in achieving company objectives in sales performance, profit contribution and profit and loss controls by overseeing the sales effort in their department. The Retail Master Club Fitter is responsible for training and certifying all club fitters and must focus on driving sales specifically in services related areas, such as simulator, putting green, Special Orders, Pre‑Owned, club fitting and repair programs, accessories, etc.

Essential Functions

Consistently analyzes Golf sales reports and data to understand business results and opportunities and communicating the results to the teammates.

Establishes and maintains effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensures that customers are greeted and acknowledged; offers customers assistance as needed or requested.

Monitors the sales, customer service and operational efforts of the selling floor.

Point of contact for customers and teammates to provide golf services knowledge and communicating the company’s golf services standards.

Maintains thorough knowledge of products and service, merchandise promotions, test merchandise and advertising.

Manages store services sales by performing customer club fittings and repairs.

Responsible for training teammates on all aspects of services; specialized selling techniques, services technology, etc.

Management

Ensure department scheduling, workplace and daily teammate assignments are on task. Help communicate information to department teammates regarding Company initiatives, programs, promotions, services, etc. Assist the store management team with general supervision in the store accordance with Company policies and procedures including opening and closing the store and coverage as assigned - Key Carrier.

Operations

Plans and executes all golf directives. Ensures the store is achieving shrinkage goal by partnering with teammates/management to set expectations on how to use merchandise for display and properly handle to ensure all is accounted for. Complies with all federal, state, and local regulations regarding store operations. All other tasks assigned by management.

TEAMMATE TRAITS

• Ensures Accountability
• Customer‑Focus
• Collaborative
• Instills Trust
• Decision‑Quality/Decision‑Making Abilities
• Action‑Oriented

QUALIFICATIONS

• 1‑3 years retail experience preferred
• 1‑3 years golf industry experience preferred

ACHIEVING SUCCESS AT DICK’S SPORTING GOODS

Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can’t wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK’S Sporting Goods – a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.