Retail Golf Club Fitting Specialist

Golf Galaxy, LLC; Bailey's Crossroads (VA); On-site; USD 17,220,000 - 26,863,000; Full time

Job summary

DICK’S Sporting Goods is looking for a team member to support golf services and customer interactions in our store. You will assist customers by directing them to the appropriate golf services area, perform fittings and repairs, and share knowledge about golf products and services.

As a certified club fitter, you will provide equipment recommendations and help the team reach store goals while upholding safety and loss-prevention standards.

Qualifications

• 1-2 years of retail experience preferred.
• Golf industry experience preferred.
• Golf fitting experience preferred.

Responsibilities

• Establish and maintain relationships with customers and earn trust and respect; greet customers and offer assistance as needed.
• Direct customers to the golf services area that best meets their needs.
• Maintain product and industry knowledge by learning about new technologies, products and services.
• Support store services sales by performing athlete club fittings and repairs.
• Provide excellent direct and indirect customer service as a certified club fitter.
• Make equipment recommendations tailored to the customer.
• Assist in maintaining store appearance and loss prevention efforts.

Skills

Retail experience

Golf industry

Golf fitting

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

ROLE RESPONSIBILITIES

• Establish and maintain effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensure that customers are greeted and acknowledged; offer customers assistance as needed or requested.
• Aide customers by ascertaining their needs and directing them to the golf services area that most effectively meets their needs.
• Maintain a high level of product and industry knowledge to pass on to our customers by learning about new technologies, products and services.
• Support store services sales by performing athlete club fittings and repairs.
• Is a certified club fitter that provides excellent direct and indirect customer service to align with company programs.
• Make equipment recommendations tailored to the customer.
• Assist in achieving the store shrinkage goal by ensuring that all merchandise used for display is properly handled and accounted for at all times.
• Assist with checking merchandise, service, and repair equipment, amongst other materials arriving to the store in a timely fashion, confirming quantities, condition, etc.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.
• Maintains confidentiality of all Company information.
• Maintain and participates in all recovery and cleanliness standards.
• Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned ed by management.

TEAMMATE TRAITS

• Ensures Accountability
• Customer-Focus
• CollaborativeInstills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

QUALIFICATIONS

• 1-2 years of retail experience preferred
• Golf industry experience preferred
• Golf fitting experience preferred
• Targeted Pay Range: $12.50 - $19.50.

Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

DICK'S Sporting Goods complies with all state paid leave requirements.

We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.

ACHIEVING SUCCESS AT DICK’S SPORTING GOODS

Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can’t wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK’S Sporting Goods – a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.