Retail Manager in Training | Walden Galleria

Lovisa; Buffalo (NY); Sur place; USD 52 000 - 76 000; Plein temps

Résumé du poste

Lovisa Buffalo is seeking a dynamic Manager to lead our retail team, delivering exceptional customer experiences while supporting daily operations and achieving business goals. You will train and coach staff, motivate the team to drive sales, oversee inventory, scheduling, and visual merchandising, and ensure compliant, brand-aligned store execution.

This role requires flexibility for evenings and weekends and a strong commitment to Lovisa's fashion-forward brand presence in-store and in the

Qualifications

• 2+ years retail management experience.
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills.
• Flexibility including evenings, weekends, and holidays.

Responsabilités

• Lead by example in delivering outstanding customer service and coaching team members.
• Drive sales performance through motivation and leadership; manage daily operations and opening/closing procedures.
• Oversee inventory control, stockroom organization, shipments, and visual merchandising standards.
• Support payroll management and scheduling; maintain accurate financial records and reports; ensure policy compliance.
• Assist in recruiting, hiring, and onboarding new team members; act as a brand ambassador in-store and community.

Connaissances

Retail management

Leadership

Customer service

Communication

Team training

Hiring & onboarding

Visual merchandising

Inventory control

Description du poste

Manager Position Summary: We are seeking a dynamic Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

Key Responsibilities:

Leadership & Team Development

• Support Manager's with training, coaching, and developing store associates
• Foster effective communication across all team members
• Lead by example in providing outstanding customer service
• Assist in recruiting, hiring, and onboarding new team members

Sales & Operations

• Drive sales performance through team motivation and leadership
• Execute operational procedures including opening/closing protocols
• Manage inventory control and stockroom organization
• Oversee accurate processing of shipments and merchandise flow
• Monitor and maintain shrink prevention measures
• Ensure store meets visual merchandising standards

Customer Experience

• Create an engaging shopping environment
• Resolve customer concerns professionally and efficiently
• Maintain store appearance and cleanliness
• Lead team in delivering personalized service

Administrative Duties

• Support payroll management and scheduling
• Maintain accurate financial records and reports
• Ensure compliance with company policies and procedures
• Assist with loss prevention initiatives

Required Qualifications:

• 2+ years retail management experience
• Strong problem-solving and decision-making abilities
• Excellent interpersonal and communication skills
• Demonstrated leadership capabilities
• Passion for retail and fashion
• Ability to work in a fast-paced environment
• Flexible availability including evenings, weekends, and holidays
• Physical ability to perform tasks like standing, lifting, and moving merchandise
• Embody company values and culture
• Maintain professional appearance and attitude
• Act as a brand ambassador both in-store and in the community
• Stay current with fashion trends and product knowledge