RETAIL MANAGER, FOOD AND NUTRITION

TouchPoint Support Services; Grand Blanc (MI); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Shopping Program

Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Résumé du poste

TouchPoint is seeking a Retail Manager to lead the hospital’s retail café, patient dining, physician lounges, and catering within a 400-bed acute care facility. You will supervise 6 direct reports, manage budgets, drive revenue, and ensure quality, safety, and service at every touchpoint.

The role requires strong leadership, healthcare dining experience, and proficiency with POS and office software. A focus on staff development and cross-team collaboration is essential.

Qualifications

• 3+ years of progressive leadership in hospital foodservice or retail dining.
• Healthcare foodservice experience preferred.
• Knowledge of retail dining trends and food cost controls.
• Strong leadership, coaching, and engagement skills.

Responsabilités

• Oversees daily operations of the hospital retail café, physician lounges, and catering services with focus on service quality.
• Leads a team of direct reports, including hiring, training, scheduling, coaching and performance management.
• Manages budgets, forecasting, reporting, productivity, and cost controls for food, labor and supplies.
• Monitors sales, customer satisfaction and operational metrics for growth opportunities.
• Coordinates purchasing, inventory management, and vendor relationships.
• Ensures compliance with sanitation, safety and infection prevention standards.
• Partners with culinary, marketing and operations teams on programs and promotions.

Connaissances

Leadership

Team development

Budgeting

Communication

Customer service

Foodservice operations

Outils

POS systems

Microsoft Office Suite

Description du poste

TouchPoint

Reports to: Sr. Director of Dining Services

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

The Retail Manager is responsible for the overall success of the hospital’s retail café, patient dining, physician lounges, and catering operations within a 400-bed acute care hospital. This role oversees daily operations, financial performance, customer satisfaction, and team development while ensuring high standards of food quality, safety, and service. The Retail Manager directly supervises 6 team members/leaders and serves as a key liaison between Food & Nutrition Services and hospital leadership.

Key Responsibilities

• Oversees daily operations of the retail café, physician lounges, and catering services, ensuring exceptional customer service, hospitality, and operational excellence.
• Provides leadership for a team of six direct reports, including hiring, training, scheduling, coaching, performance management, engagement, and retention.
• Manages departmental budgets, forecasting, financial reporting, productivity, and retail performance while implementing effective food, labor, and supply cost controls.
• Monitors sales, customer satisfaction, and operational metrics to identify opportunities for growth, service enhancements, and continuous improvement.
• Oversees purchasing, inventory management, and vendor relationships to maintain product quality and availability.
• Ensures compliance with all regulatory, sanitation, safety, and infection prevention standards.
• Coordinates catering services and special events across the hospital campus.
• Partners with culinary, marketing, and operational teams to implement new programs, promotions, and retail initiatives.
• Serves as the primary liaison with hospital administration, clinical leaders, and key stakeholders, promoting a culture of safety, accountability, and service excellence.

Preferred Qualifications

• Three or more years of progressive leadership experience in foodservice, dietary, retail dining, or hospitality operations.
• Healthcare foodservice experience, including retail dining, catering, and or physician hospitality services, strongly preferred.
• Knowledge of retail dining trends, customer engagement strategies, food production, sanitation standards, food cost controls, and presentation.
• Demonstrated leadership, coaching, team development, and employee engagement skills.
• Strong written and verbal communication skills with the ability to build relationships across all levels of the organization.
• Financial acumen, including budgeting, forecasting, labor management, and financial analysis.
• Proficient in Microsoft Office Suite, email, point-of-sale systems, and other operational software.
• ServSafe® Certification required or obtained within an established timeframe.
• Ability to manage multiple priorities in a fast-paced healthcare environment while maintaining high service and quality standards.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates At TouchPoint Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.