DIRECTOR OF DINING SERVICES, HOSPITAL

TouchPoint Support Services; Oshkosh (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Compass Group, a leader in hospital dining services, seeks a Director of Dining Services to oversee Food and Nutrition operations in a 70 bed hospital. You will lead patient dining, retail cafe, and catering with focus on quality, safety, and patient satisfaction.

The role emphasizes strategic oversight, staff development, budgeting, and strong client relationships while maintaining HACCP and OSHA compliance. Experience in healthcare food service and leadership required.

Qualifications

• Minimum of three years of direct food service operational management experience in healthcare.
• Associates or Bachelor’s degree in Food Service Management or related field preferred.
• Knowledge of inventory, purchasing, and food cost controls.
• Experience with P&L accountability or contract‑managed services.
• Strong leadership and ability to coach and develop teams.
• Excellent written and verbal communication across all levels.
• Proficiency with Microsoft Office and related systems.
• ServSafe certification required or obtainable on hire.

Responsibilities

• Direct the overall direction and evaluation of the account.
• Hire, train, and manage associates; plan and assign work; appraise performance.
• Prepare and manage annual budget and reports (inventory, payroll, etc.).
• Oversee food and beverage preparation with adherence to safety and portion control.
• Ensure HACCP and OSHA compliance and maintain high service standards.
• Drive client relationships and continuous improvement initiatives.

Skills

Staff leadership

Budgeting

P&L accountability

Food safety

Quality standards

Communication

Analytical skills

Training & development

Leadership coaching

HACCP & OSHA knowledge

Education

Associates or Bachelor’s in Food Service Management

Tools

Microsoft Office

Email & internet tools

Job description

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

The Director of Dining Services is a key leadership role responsible for the overall success and performance of Food and Nutrition operations within a 70 bed hospital. This position is ideal for a results‑driven, innovative leader who is continuously seeking improved methods to enhance service delivery, operational efficiency, and patient and customer satisfaction. The Director provides strategic and operational oversight for all food and nutrition activities, including patient dining services, retail café operations, and catering services. This role ensures high‑quality, cost‑effective operations that meet or exceed client, patient, and stakeholder expectations while maintaining compliance with all regulatory, sanitation, and infection control standards. The Director is accountable for staff training and development, quality improvement initiatives, financial performance, and strong client relationships, while fostering a culture of service excellence, safety, and continuous improvement across the department.

Key Responsibilities

• Manages 2 salaried managers and about 24 hourly associates in the food and nutrition department
• Oversees the overall direction, coordination, and evaluation of the account
• Interviews, hires, and trains associates; plans, assigns, and directs work; appraises performance; rewards and disciplines associates; addresses complaints and resolves problems
• Prepares and manages annual budget
• Utilize company systems for completion of required daily/weekly/monthly reports such as inventory, cash reports, production records, payroll/time-keeping, etc.
• Oversees and participates in the preparation and service of food and beverage items in adherence to company food standards for preparation, presentation, sanitation and safety (meeting HACCP and OSHA guidelines) and portion control
• Additional duties as assigned

Qualifications

• Minimum of three years of direct food service operational management experience within a hospital, senior living, or related healthcare environment
• Associates or Bachelor’s degree in Food Service Management, Food Services Technology, or a related field preferred
• Demonstrated knowledge of inventory management, purchasing, and food cost controls
• Strong understanding of food and nutrition operations, including quality standards, production, sanitation, presentation, and catering services
• Experience with P&L accountability and/or contract‑managed services preferred
• Proven leadership and supervisory skills, with the ability to coach, develop, and manage teams effectively
• Excellent written and verbal communication skills, with the ability to communicate effectively across all levels of the organization, including leadership, clients, customers, and frontline associates
• Strong financial and analytical skills, including budgeting, accounting, and performance monitoring
• Proficiency with Microsoft Office and other computer‑based systems, including email and internet‑based tools
• ServSafe® certification required or ability to obtain upon hire

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates At Touchpoint Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.