Retail Manager - CLUB Membership

Bass Pro Shops; Palm Bay (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in outdoor retail is seeking a Retail Manager for the CLUB Membership program. This role focuses on enhancing customer experience, leading a team, and managing membership initiatives. The ideal candidate will possess strong leadership skills and a proven track record in sales or management.

Benefits

Health insurance

401(k)

Paid time off

Employee discounts

Qualifications

• 2 to 4+ years of sales, management, or leadership experience required.

Responsibilities

• Drive outstanding CLUB Customer Service Experience.
• Lead and train team members to achieve CLUB referral goals.
• Manage CLUB metrics and reporting.

Skills

Financial and report analysis skills

Excellent interpersonal skills

Communication skills

Ability to work in a fast-paced environment

Team leadership

Education

High School Diploma or Equivalent

Job description

Join to apply for the Retail Manager - CLUB Membership role at Bass Pro Shops.

This position oversees the Bass Pro Shops and Cabela’s CLUB loyalty program, focusing on enhancing customer experience and driving program success. The role involves leadership, training, and managing the CLUB membership initiatives across the store.

Key Responsibilities include:

1. Driving outstanding CLUB Customer Service Experience and promoting CLUB benefits.
2. Leading and training team members and outfitters to achieve CLUB referral goals.
3. Building strong relationships within the team and with customers.
4. Managing CLUB metrics, reporting, and compliance.
5. Supporting store operations and participating in store events.

Qualifications:

• High School Diploma or Equivalent.
• 2 to 4+ years of sales, management, or leadership experience.

Skills and Abilities:

• Financial and report analysis skills.
• Excellent interpersonal and communication skills.
• Proficiency with PC-based systems.
• Ability to work in a fast-paced environment and lead a team.

Additional Requirements:

• Travel as needed for training and events.
• Physical ability to perform tasks including lifting up to 50 lbs and outdoor work.

This role offers full-time benefits including health insurance, 401(k), paid time off, and employee discounts.