Operations Support Manager

Sodexo; Rahway, Northern (NJ, KY); Hybrid; USD 74,000 - 116,000; Full time

Benefits offered by this job

Medical, Dental, Vision Care

401(k) Plan with Matching

Paid Time Off

Career Growth Opportunities

Job summary

Sodexo is seeking an Operations Support Manager for a client-based role in Rahway, NJ, to support the Global Account Director and 149-site portfolio by driving actions, coordinating priorities, and keeping initiatives on track.

You will be the go-to expert for driving operational consistency, developing tools, and implementing standards that elevate service delivery. This role focuses on hands-on support and cross-functional collaboration to improve frontline outcomes.

Qualifications

• Bachelor's degree or equivalent experience required.
• 3 years of management experience.
• 3 years of related experience in operations.

Responsibilities

• Drive operational consistency and enhance service delivery across a defined area.
• Develop tools, implement standards, and provide hands-on support to frontline teams.
• Facilitate the Global Operations Team by coordinating meetings, schedules, and objectives.
• Collaborate with cross-functional leaders to align priorities across a portfolio.

Skills

Operational expertise

Process improvement

Cross-functional collaboration

Communication skills

Solutions-driven mindset

Education

Bachelor's degree or equivalent

Job description

Sodexo is seeking an Operations Support Manager for a client based out of Rahway, NJ, to support our Global Account Director and portfolio of 149 sites by driving actions, coordinating priorities, and keeping initiatives on track.

Facilitate the Global Operations Team by coordinating meetings, managing schedules, tracking objectives, and supporting operational excellence initiatives. Drive deliverables, monitor progress, and ensure priorities remain aligned across the portfolio.

About the job

In this role, you’ll be the go-to expert for driving operational consistency and enhancing service delivery across a defined area or division. You’ll help develop tools, implement standards, and provide hands‑on support that empowers frontline teams and elevates the customer experience.

The role of an individual contributor within the organization focuses on completing specific tasks and projects; contributing directly through their skills and expertise. Performs specialized technical tasks to support operations. Work is primarily achieved independently, however may collaborate with a team.

Pay Range: $74290 - $115500

What’s in it for you

• Make a direct impact by helping teams adopt efficient, high-quality service practices.
• Shape and implement operational tools and communication that streamline processes and drive clarity.
• Collaborate with cross-functional leaders to bring strategic initiatives to life.
• Be a trusted advisor on service standards, redesign efforts, and procedural enhancements.
• Gain visibility and influence across diverse business units and locations.
• Play a key role in improving consistency and performance across operations.
• Join a culture that values innovation, collaboration, and continuous improvement.

What you’ll bring

• Operational expertise with a deep understanding of divisional or regional service models and standards.
• Proven skills to streamline communication and processes across multiple teams and functions.
• Experience supporting service redesign or process improvement initiatives in a complex operational environment.
• Collaborative mindset with a track record of building partnerships and influencing outcomes at multiple organizational levels.
• A solutions-driven approach with a passion for continuous improvement and frontline empowerment.

Requirements

• Education Requirement: Bachelor’s degree or equivalent experience
• Management Experience: 3 years
• Related Experience: 3 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.