Multi eXPress Manager 2

Sodexo; Montclair, Northern (NJ, KY); Hybrid; USD 78,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan with Matching

Paid Time Off

Career Growth Opportunities

Tuition Reimbursement

Job summary

Sodexo in Montclair, NJ seeks a Manager to support Patient Transport and Call Center operations. You will oversee a 35-person team and coordinate Transport, Concierge, and the Service Response Center to ensure smooth daily throughput.

Day shift with weekend/holiday coverage as needed, you will lead hiring and training, drive service quality, and step into Operations Manager or General Manager roles when required. Union account responsibilities included.

Qualifications

• Experience managing multiple service lines or operational areas.
• Knowledge of operational systems, compliance, and standards enforcement.
• Expertise in hiring, training, and developing personnel for high-quality service.
• Flexibility to assume senior leadership responsibilities when required.
• Excellent communication and organizational skills for complex operations management.

Responsibilities

• Oversee and manage critical support services that keep operations running smoothly, including Transport, Concierge, and the Service Response Center.
• Ensure consistent and equitable performance across automated systems, lead hiring and training for team members, and step into the Operations Manager or General Manager role when needed.
• Deliver operational excellence while driving service quality and efficiency across multiple areas.

Skills

People management

Operations leadership

Hiring & training

Service delivery

Education

Associate degree or equivalent

Job description

Sodexo is seeking a Managerto supportPatient Transport and Call Center departments in Montclair, NJ. Hackensack Meridian Mountainside is a 365 bed community hospital in Montclair NJ. This position will be directly responsible for the daily throughput.

The hours are primarily Day Shiftwith weekend and holiday coverage as needed. Patient Transport experience is recommended. This is a full service, union account overseeing a team of 35.

About the job

Oversee and manage critical support services that keep operations running smoothly, including Transport, Concierge, and the Service Response Center. Ensure consistent and equitable performance across automated systems, lead hiring and training for team members, and step into the Operations Manager or General Manager role when needed. Deliver operational excellence while driving service quality and efficiency across multiple areas.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range: $77605 - $100430

What's in it for you

• Lead multiple service areas and manage key operational systems.
• Shape service standards to ensure seamless client and customer experiences.
• Grow professionally through cross-functional leadership and operational oversight.
• Influence efficiency and customer satisfaction through daily operational decisions.
• Guide hiring, training, and development for service teams.
• Step into higher-level leadership roles as needed, expanding your experience.
• Work in a dynamic environment with opportunities to impact service delivery directly.

What you'll bring

• Experience managing multiple service lines or operational areas.
• Knowledge of operational systems, compliance, and standards enforcement.
• Expertise in hiring, training, and developing personnel for high-quality service.
• Flexibility to assume senior leadership responsibilities when required.
• Excellent communication and organizational skills for complex operations management.

Requirements

• Education Requirement: Associate degree or equivalent experience
• Management Experience: 2 years
• Related Experience: 2 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.