Retail Manager

Simply Southern Holdings LLC; Upper Leacock Township (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) with match

Dental insurance

Health insurance

Vision insurance

Employee discount

Paid time off

Job summary

Simply Southern is seeking a Store Manager for our Lancaster, PA location. You will oversee store operations, drive customer experience, manage staff performance, and ensure adherence to company policies and standards.

The role requires retail management experience, strong communication, and the ability to hire and train a team. Expect scheduling, cash handling, inventory control, and a focus on service quality and loyalty.

Qualifications

• Previous retail management experience required.
• Excellent communication and customer service skills.
• Ability to hire, train and develop staff.

Responsibilities

• Identify, interview, and hire great employees for store roles.
• Train and develop staff to meet company standards and culture.
• Create a positive work environment and provide coaching and feedback.
• Delegate tasks and monitor performance; ensure policy compliance.
• Ensure cash handling, inventory, scheduling, and store security procedures are followed.
• Address customer issues promptly and maintain high mystery shopper scores.

Skills

Communication

Staff management

Time management

PC proficiency

Customer service

Education

High school diploma or equivalent

Job description

Simply Southern is a nationally recognized apparel brand that celebrates the preppy American lifestyle. Founded in Greensboro, NC in 2005, Simply Southern has been creating vibrant, catchy t-shirts and clothing for more than a decade. Simply Southern began as a small apparel kiosk in a mall in 2005. Today, Simply Southern is sold by over 6,000 independent retailers and has 27 of our own retail stores throughout 12 states. Between our corporate office, production facility, and retail locations, Simply Southern employs over 400 people. Simply Southern is passionate about helping the less fortunate and using our success for good. Simply Southern donates to a variety of organizations, but are best known for our efforts to help sea turtle conservation and ChildFund International. To date, Simply Southern has donated over $6 million in cash and merchandise.Simply Southern, is looking to hire a Store Manager for our upcoming Lancaster, PA location. Previous experience in the retail industry and management is required.POSITION SUMMARY: Store Managers address the overall business needs, including customer experience, employee experience, and the store operations. They are responsible for the performance of their store and their employees, they must be able to quickly assess any issues and address them. Store Managers will work closely with their District Managers and other upper level management to ensure their store and employees are performing at the company standard and following all company policies and procedures. Store Managers will be responsible for all staffing or scheduling, employee performance, and training and development.KEY RESPONSIBILITIES:· Identify, interview, and hire great employees that represent our core values and culture· Properly train and develop employees· Create a great environment at work· Delegate tasks to employees and provide follow-up/feedback· Hold employees accountable for their performance; provide coaching and counseling as needed· Provide effective and open communication on goals during meetings; recognize positive contributions.· Educate employees on and enforce all appropriate personnel policies, labor laws, and security and safety procedures· Ensure employees provides fast, friendly, and accurate service· Effectively handle customer issues; continuously improve mystery shopper scores· Measure customer satisfaction and execute plan to improve both satisfaction and loyalty· Ensure product quality, store cleanliness, maintenance, and security standards are met· Create employee schedules· Ensure proper cash handling and deposit procedures are followed· Ensure appropriate inventory and ordering systems are in placeQUALIFICATIONS/SKILLS:· Excellent communication skills to connect effectively with customers and co-workers· Possess the ethics and positive attitude that support our values and culture· Ability to manage a fast-paced, high-volume, clean, customer-focused store· Ability to use a PC· Ability to understand financial reports· Strong time-management skills and ability to multi-task, prioritize, and organizeAbility to lift up to 50 poundsAbility to stand/walk for up to 10 hours per dayAvailable 45+ hours per week; able to work flexible hours as necessary to manage and operate the store effectively, including weekends and closing shifts as neededJob Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offVision insuranceWeekly day range:Every weekendMonday to FridayRotating weekendsEducation:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Work Location: In person