Retail Manager

Simply Southern Holdings; Lancaster (Lancaster County); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

Simply Southern seeks a Store Manager for Lancaster, PA to drive sales, service, and team performance in a full‑time role. The position oversees staffing, training, and daily operations to meet company standards and policies.

You will lead scheduling, coaching, and compliance while delivering a top-notch customer experience in a fast-paced retail environment. This role requires weekend coverage and strong leadership to sustain growth and community presence.

Qualifications

• Excellent communication to connect with customers and co-workers.
• Ethics and positive attitude supporting company values.
• Ability to manage a fast-paced, high-volume store.
• Ability to use a PC.
• Ability to understand financial reports.
• Strong time-management and multi-tasking skills.

Responsibilities

• Identify, interview, and hire great employees that represent our core values.
• Properly train and develop employees.
• Create a great environment at work.
• Delegate tasks and provide follow-up/feedback.
• Hold employees accountable and coach as needed.
• Provide open communication on goals during meetings and recognize contributions.
• Educate employees on policies, labor laws, and safety procedures.
• Ensure fast, friendly, and accurate service to customers.
• Improve mystery shopper scores and customer satisfaction.
• Monitor and improve loyalty and satisfaction metrics.
• Maintain product quality, store cleanliness, and security standards.
• Create employee schedules and manage staffing.
• Oversee cash handling and deposits procedures.
• Maintain inventory and ordering systems.

Skills

Communication

Ethics & attitude

Fast-paced environment

PC skills

Financial reports

Time management

Physical strength

Endurance

Flexible hours

Education

High school or equivalent (Preferred)

Job description

Job Details

Job Location: Lancaster, PA 17602

Position Type: Full Time

Salary Range: $52,000.00 - $60,000.00 Salary

Simply Southern is a nationally recognized apparel brand that celebrates the preppy American lifestyle. Founded in Greensboro, NC in 2005, Simply Southern has been creating vibrant, catchy t-shirts and clothing for more than a decade. Simply Southern began as a small apparel kiosk in a mall in 2005. Today, Simply Southern is sold by over 6,000 independent retailers and has 27 of our own retail stores throughout 12 states. Between our corporate office, production facility, and retail locations, Simply Southern employs over 400 people. Simply Southern is passionate about helping the less fortunate and using our success for good. Simply Southern donates to a variety of organizations, but are best known for our efforts to help sea turtle conservation and ChildFund International. To date, Simply Southern has donated over $6 million in cash and merchandise.

Simply Southern, is looking to hire a Store Manager for our upcoming Lancaster, PA location. Previous experience in the retail industry and management is required.

POSITION SUMMARY:

Store Managers address the overall business needs, including customer experience, employee experience, and the store operations. They are responsible for the performance of their store and their employees, they must be able to quickly assess any issues and address them. Store Managers will work closely with their District Managers and other upper level management to ensure their store and employees are performing at the company standard and following all company policies and procedures. Store Managers will be responsible for all staffing or scheduling, employee performance, and training and development.

KEY RESPONSIBILITIES:

• Identify, interview, and hire great employees that represent our core values and culture
• Properly train and develop employees
• Create a great environment at work
• Delegate tasks to employees and provide follow-up/feedback
• Hold employees accountable for their performance; provide coaching and counseling as needed
• Provide effective and open communication on goals during meetings; recognize positive contributions.
• Educate employees on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
• Ensure employees provides fast, friendly, and accurate service
• Effectively handle customer issues; continuously improve mystery shopper scores
• Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
• Ensure product quality, store cleanliness, maintenance, and security standards are met
• Create employee schedules
• Ensure proper cash handling and deposit procedures are followed
• Ensure appropriate inventory and ordering systems are in place

QUALIFICATIONS / SKILLS:

• Excellent communication skills to connect effectively with customers and co-workers
• Possess the ethics and positive attitude that support our values and culture
• Ability to manage a fast-paced, high-volume, clean, customer-focused store
• Ability to use a PC
• Ability to understand financial reports
• Strong time-management skills and ability to multi-task, prioritize, and organize
• Ability to lift up to 50 pounds
• Ability to stand/walk for up to 10 hours per day
• Available 45+ hours per week; able to work flexible hours as necessary to manage and operate the store effectively, including weekends and closing shifts as needed

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Weekly day range

• Every weekend
• Monday to Friday
• Rotating weekends

Education

• High school or equivalent (Preferred)

Experience

• Customer service: 1 year (Preferred)

Work Location

• In person

Job Type: Full-time