Retail Manager

Elkhart Lake's Road America, Inc.; Town of Plymouth (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

The Paddock Shop, the Official Store of Road America, seeks an energetic Retail Manager to run day-to-day operations in Wisconsin. The store serves thousands of race fans during events and features branded apparel, souvenirs and eclectic goods.

Reporting to the Director of Retail and Creative Strategy, you will lead staff, optimize merchandising, and improve in-store and online promotions while ensuring profitability and a great customer experience.

Qualifications

• Associate’s Degree or greater.
• 5+ years of retail sales experience in a management role.
• Shopify and Yellowdog Inventory System knowledge a plus.

Responsibilities

• Provide an extraordinary retail experience through enthusiastic, engaging customer service.
• Supervise, train and assist employees in customer service, sales, store maintenance and product promotions.
• Develop and maintain employee schedules and assist with merchandising.
• Promote store products in-store and online and maintain displays.
• Maintain inventory levels by monitoring sales and inventory reports.
• Manage all intake of new inventory and processing it through the systems.
• Control costs to maintain profitability and ensure the store is clean and presentable.

Skills

Retail management

Customer service

Inventory management

Education

Associate’s Degree or greater

Tools

Shopify

Yellowdog Inventory System

Job description

Summary

The Paddock Shop is the Official Store of Road America. The 7,500 square foot shop is open year-round and offers a mix of branded apparel and souvenirs plus an eclectic mix of home goods and boutique items. During spectator events, the shop serves thousands of race fans and on private event days, the shop caters to a diverse audience of car and motorcycle track day customers. The Paddock Shop staff enjoys the vibrant, energetic race season, a busy holiday period, and about 3 months of preparation ahead of the season opener in May. The shop is open weekdays year-round May-October. Evening hours are rare.

The Paddock Shop is looking for an energetic and dedicated Retail Manager to help run the Paddock Shop’s day-to-day activities. The position will report to the Director of Retail and Creative Strategy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Provide an extraordinary retail experience through enthusiastic, engaging customer service.
• Supervise, train and assist employees in customer service, sales, store maintenance and product promotions. Develop and maintain employee schedule.
• Manage store merchandising with an eye for creative display methods.
• Seek ways to better promote the store and its products, instore and online.
• Maintain inventory levels by monitoring sales and inventory reports.
• Responsible for all intake of new inventory and processing it through the systems
• Manage all controllable costs with a view to maintaining profitability.
• Ensure the store remains clean and presentable at all times.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

• Associate’s Degree or greater
• 5+ years of retail sales experience in a management role
• Shopify and Yellowdog Inventory System knowledge a plus

Other Knowledge, Skills, And Abilities

• Available to work any day of the week, including weekends (weekend hours are primarily May through October).
• Self-starter skills with a desire to achieve personal goals and those of the retail team.
• A cheerful, confident personality, eager to interact with coworkers and customers.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced, ever-changing environment.
• Strong attention to detail to achieve thoroughness and accuracy in everyday responsibilities.

PHYSICAL DEMANDS

While performing the duties of this job, the Team Member is regularly required to-do stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, and ability to adjust focus.