Retail Manager

Aramark; Indianapolis (IN); On-site; USD 52,000 - 70,000; Full time

Job summary

Aramark Healthcare+ is seeking a Retail Manager to join the team at IU Health Riley Children’s Hospital in Indianapolis, IN. The Retail Manager oversees store operations, guest services, merchandising, inventory, purchasing, and adherence to Aramark policies and client contract.

Responsibilities include inventory control, staff hiring and training, opening/closing procedures, cash handling and security, guest issue resolution, periodic inventories, and maintaining strong client and patient

Qualifications

• High school diploma or equivalent; experience preferred.
• 2-4 years of experience or a combination of education and experience.
• Familiar with Microsoft Office and POS systems.
• Ability to work a flexible schedule including evenings and weekends.
• Strong organizational skills and customer service mindset.
• P&L accountability and/or contract-managed service experience preferred.

Responsibilities

• Oversee operations of assigned retail location and ensure alignment with policies and contracts.
• Manage inventory, receiving, ticketing, and distribution.
• Hire staff, ensure staffing for events, and manage payroll within budget.
• Develop and train customer service programs and product knowledge.
• Execute opening/closing procedures, cash handling, and security.
• Address customer issues and maintain client rapport.
• Lead periodic inventories and verify financial transaction reports.

Skills

Customer service

Organizational skills

Flexibility

Staff training

Education

High school diploma or equivalent

Tools

Microsoft Office

Point of Sale systems

Job description

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Aramark Healthcare+ is seeking a Retail Manager to join their team at IU Health Riley Children's Hospital, located in Indianapolis, IN. The Retail Manager is responsible for operations of assigned retail location. The Retail Manager must ensure efficient operations of their store in line with Aramark’s policies, procedures, and client contract. The Manager coordinates the store’s guest services so that staff members and guests experience a positive impression of the facility. Responsibility for overall store merchandising, product inventory, purchasing, and other needs to fulfill operations.

Job Responsibilities

Responsible for many of the non-selling aspects of the retail operation including inventory management, warehouse management, receiving, ticketing and distribution

Work with HR department to hire staff, ensure accurate staffing for events or store, and stay within payroll budget

Ensure development and training of customer service programs and product knowledge

Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements

Address and resolve any customer issues

Verify accountability report of financial transactions to include sales and transfers of merchandise to and from the stores

Periodically check and verify the accurate ticketing of merchandise

Lead periodic physical inventories as well as potential count discrepancies

Maintain effective client and customer rapport for mutually helpful business relationships

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

Requires 2-4 years of experience or a combination of education and experience from which comparable knowledge and skills acquired

High school diploma or equivalent, or a combination of education and relevant experience.

Familiar with Microsoft Office and Point of Sales systems

Ability to work a flexible, event-based schedule that includes some evenings and weekends

Strong organizational skills

Profit and loss (P&L) accountability and /or contract -managed service experience preferred

Ability to demonstrate excellent customer service using Aramark's standard service mode

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work -our focus is helping you reach your full potential. Learn more about working here athttp://www.aramarkcareers.com or connect with us onFacebook ,Instagram andTwitter .