Catering + Retail Manager

Aramark; Des Moines (IA); On-site; USD 55,000 - 85,000; Full time

Job summary

Aramark is seeking a dining operations manager to develop and execute solutions across front-of-house dining locations. You will supervise two or more staff, ensuring food service quality, safety, and adherence to financial targets.

The role emphasizes coaching, performance management, and collaboration with clients to meet operational goals and maintain margins in a retail dining environment.

Qualifications

• Requires at least 4 years of experience.
• Requires 1-3 years of experience in a management role.
• Previous experience in retail required.

Responsibilities

• Leverages Aramark's coaching model to engage and develop team members to their fullest potential
• Ensures individual and team performance meets objectives and client expectations
• Maintains safety and sanitation standards in all operations
• Maintains client and customer rapport for mutually beneficial relationships
• Identifies client needs and communicates operational progress
• Delivers on profit and loss statements and financial targets
• Monitors performance metrics, data, orders and inventory trends to improve margins
• Creates value through efficient operations and cost controls
• Operates with adherence to Operational Excellence fundamentals
• Ensures team training and readiness to execute
• Oversees production, quality and control in dining areas
• Maintains a safe environment for clients, customers and employees
• Manages Front of House dining operations (Cafeteria, Food Court, Quick Service)
• Coordinates menus, ordering, receiving, storing, preparing and serving food
• Ensures sanitation and safety standards are met
• Supervises two or more employees including hiring and performance reviews
• Assists with location forecasting and accounting
• Maintains records to comply with ARAMARK, government and accrediting standards
• Interfaces with vendors and client contacts to coordinate activities
• Develops and implements retail services plans to improve service and profitability
• Maintains relationships with other departments for unified service

Skills

Management experience

Retail experience

Customer service

Education

Bachelor's degree or equivalent

Job description

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Management position, responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared food from a menu.

Job Responsibilities

• Leverages Aramark's coaching model to engage and develop team members to their fullest potential
• Ensures individual and team performance meets objectives and client expectations
• Ensures safety and sanitation standards in all operations
• Maintains effective client and customer rapport for mutually beneficial business relationships
• Identifies client needs and communicates operational progress
• Ensures the completion and maintenance of profit and loss statements
• Deliver client and company financial targets
• Adopts all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins
• Creates value through efficient operations, appropriate cost controls, and profit management
• Complies with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
• Ensures entire team is trained and able to execute
• Supervises team regarding production, quality and control
• Maintains a safe and healthy environment for clients, customers and employees
• Primarily responsible for food service at an assigned retail food location
• Assists manger in establishing and maintaining systems and procedures for the ordering, receiving, storing, preparing and serving of food & related products, as well as menu planning & development
• Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
• Directly supervises two or more employees with responsibility for hiring, discipline, performance reviews and initiating pay increases
• Assists in location forecast and accounting
• Conducts period inventory; performs other functions such as maintaining records to comply with ARAMARK, government and accrediting agency standards
• Coordinates activities with other internal departments
• Interfaces with vendors and key service users within client organization
• Manages Front of House (Cafeteria, Food Court, Quick Service) dining operations
• Develops and implements retail services plans to improve service, quality and profitability of service areas
• Maintain effective working relationships with other departments to provide a unified retail experience for customers

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

Requires at least 4 years of experience

Requires 1-3 years of experience in a management role

Previous experience in retail required

Requires a bachelor’s degree or equivalent experience

Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.

Must be able to stand for extended periods of time

Ability to demonstrate excellent customer service using Aramark's standard service model

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here athttp://www.aramarkcareers.com or connect with us onFacebook ,Instagram andTwitter .