Retail Manager

Rocker B Ranch; Graford (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

Rocker B Ranch in Graford, TX is seeking a Retail Manager to lead the on-site store, oversee merchandising, inventory, and guest services while upholding the ranch’s premium hospitality standards. You will partner with Unrivaled Sports’ shared retail function to maximize collaboration and profitability.

Ideal candidates have 3+ years in retail management (hospitality, resort, or sports), strong leadership and communication skills, and hands-on experience with POS systems, inventory control, and

Qualifications

• 3+ years of retail management experience in hospitality, resort, or sports environment preferred.
• Strong leadership, communication, and organizational skills.
• Proven experience in inventory control, merchandising, and financial management.
• Available to work nights/weekends and some holidays.

Responsibilities

• Oversee daily operations of the Rocker B retail store, ensuring smooth, guest-focused execution.
• Manage inventory levels, merchandising, and weekly counts; optimize stock.
• Drive guest experience, handle inquiries, and resolve issues promptly and professionally.
• Lead and coach retail staff, fostering accountability and teamwork.

Skills

Retail management

Leadership

Communication

Organizational skills

Inventory control

Merchandising

Financial management

POS systems

Tools

Toast

ADP

7Shifts

Square

Yellowdog

Job description

Company/Location: Rocker B Ranch, Graford, TX

Reports To: General Manager

Employee Type: Regular, full-time

Position Overview

The Retail Manager at Rocker B Ranch oversees all aspects of our on-site retail operations - including merchandise sales, inventory management, team leadership, and guest experience. This role ensures that the Rocker B retail experience aligns with the ranch’s premium brand standards, drives profitability, and enhances the overall guest experience for athletes, families, and visitors. The Retail Manager will report directly into the General Manager and work closely with Unrivaled Sports’ shared retail function to maximize collaboration and ensure continuity across the portfolio.

Key Responsibilities

1. Store Operations & Leadership

Oversee daily operations of the Rocker B retail store, ensuring smooth, efficient, and guest-focused execution.

Collaborate with other Rocker B Leadership members to optimize General Store hours of operation and best outcome within the ranch complex.

Lead, train, and motivate staff to deliver an exceptional retail experience that reflects Rocker B’s hospitality culture.

Create weekly schedules, manage payroll hours, and maintain staffing levels appropriate for event and non-event days.

Uphold visual merchandising standards, cleanliness, and organization of all retail spaces.

2. Inventory & Merchandising

Manage inventory levels to meet demand during tournaments and peak weekends while minimizing overstock.

Perform weekly inventory counts

Oversee product ordering, receiving, tagging, and placement.

Identify trends in sales and adjust stock mix accordingly (e.g., Rocker B apparel, baseball gear, souvenirs).

Coordinate with shared retail function for seasonal and tournament specific merchandise drops.

Monitor weekly sales performance, margins, and expense control.

Develop sales strategies and promotional plans to achieve budget targets.

Track KPIs such as revenue per guest, conversion rate, and average transaction value.

Prepare retail budgets and financial reports (when applicable); make data-driven decisions to improve profitability.

4. Guest Experience & Customer Service

Create a warm, welcoming environment that enhances Rocker B’s overall guest experience.

Handle guest inquiries and resolve complaints promptly and professionally.

Train team members on Rocker B’s brand standards, ensuring consistency in service and product knowledge.

5. Team Development

Work alongside department leaders to ensure a guest experience is carried throughout the ranch to provide Rocker B’s premium brand standards.

Provide coaching, feedback, and growth opportunities for retail associates.

Build a culture of accountability, teamwork, and pride in representing the Rocker B brand.

Qualifications

3+ years of retail management experience (hospitality, resort, or sports environment preferred).

Strong leadership, communication, and organizational skills.

Proven experience in inventory control, merchandising, and financial management.

Ability to thrive in a fast-paced, event-driven environment with fluctuating customer volume.

Available to work nights/weekends and some occasional holidays.

Proficiency with POS systems and retail management software (Toast, ADP, 7Shifts, Square, and Yellowdog preferred)

Passion for sports, hospitality, and delivering an exceptional guest experience.