Retail Manager

BENCHMARK; Captiva (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Retail Manager for Provisions & Spirits at South Seas Resort, Captiva Island, Florida. You will lead daily retail operations, oversee deli and food retail, manage inventory, purchasing, and guest service, and partner with Culinary and F&B leadership to maintain quality and cost controls.

The role requires 3-5 years of progressive retail management, experience across grocery/convenience or resort retail, and strong leadership abilities.

Qualifications

• Minimum of 3-5 years of progressive retail management experience.
• Previous experience managing multiple retail locations preferred.
• Experience with food retail, grocery, convenience stores, or resort retail required.
• Experience ordering food products and managing food inventory strongly preferred.
• Knowledge of inventory management systems and purchasing processes.
• Strong analytical, organizational, and communication skills.

Responsibilities

• Lead, coach, and develop Retail Supervisor and Retail Associates across multiple retail locations.
• Recruit, interview, hire, onboard, train, and evaluate retail team members.
• Create employee schedules that support business demands while managing labor costs.
• Foster a culture of accountability, teamwork, professionalism, and exceptional guest service.
• Conduct regular coaching conversations and performance evaluations.
• Ensure compliance with all company policies, safety standards, and operational procedures.

Skills

Retail management

Multi-location management

Food retail experience

Food inventory management

Purchasing & vendor relations

POS systems

Analytics & communication

Tools

POS systems

Inventory software

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hand-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals. At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life. Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact.

What you will have an opportunity to do:

Position Overview South Seas Resort is seeking an experienced and results-driven Retail Manager to lead the daily operations of Provisions & Spirits, ensuring an exceptional shopping experience while maximizing sales, operational efficiency, and team performance. This position is responsible for all aspects of retail operations including team leadership, merchandising, inventory management, purchasing, financial performance, and guest service. In addition to traditional retail responsibilities, this role oversees the food and beverage retail component within Provisions & Spirits, including ordering food products, managing inventory for the deli and convenience offerings, and ensuring food safety compliance. The Retail Manager partners closely with Culinary and Food & Beverage leadership to maintain product quality, cost controls, and operational excellence. The ideal candidate possesses a strong background in retail management with experience overseeing food retail, grab-and-go operations, or grocery/convenience concepts, along with a passion for hospitality and creating memorable guest experiences.

Essential Responsibilities

Leadership & Team Management

• Lead, coach, and develop Retail Supervisor and Retail Associates across multiple retail locations.
• Recruit, interview, hire, onboard, train, and evaluate retail team members.
• Create employee schedules that support business demands while managing labor costs.
• Foster a culture of accountability, teamwork, professionalism, and exceptional guest service.
• Conduct regular coaching conversations and performance evaluations.
• Ensure compliance with all company policies, safety standards, and operational procedures.

Retail Operations

• Oversee daily operations of Provisions & Spirits.
• Ensure stores are fully stocked, clean, organized, and visually appealing.
• Drive sales through merchandising, promotional displays, seasonal offerings, and product placement.
• Monitor guest satisfaction and resolve service concerns promptly and professionally.
• Ensure all cash handling procedures and retail transactions are completed accurately.
• Maintain high operational standards throughout all retail locations.

Inventory Management & Purchasing

• Manage inventory levels across both retail outlets to maximize sales while minimizing excess inventory.
• Order retail merchandise, convenience products, beverages, souvenirs, apparel, and resort merchandise.
• Oversee food purchasing for Provisions & Spirits including deli ingredients, grab-and-go products, beverages, snacks, and convenience items.
• Maintain appropriate inventory levels through forecasting and sales analysis.
• Conduct regular physical inventories and cycle counts.
• Investigate inventory variances and implement corrective actions.
• Build strong relationships with vendors while negotiating pricing and product availability.

Food & Beverage Retail Operations

• Oversee the daily operation of the Provisions & Spirits deli and prepared food offerings.
• Ensure fresh food products meet quality and presentation standard
• Maintain food cost controls through proper ordering, portioning, and waste reduction.
• Maintain compliance with all health department regulations, sanitation standards, and food safety requirements.
• Partner with Culinary and Food & Beverage leadership on menu offerings and product selection.
• Monitor expiration dates and ensure proper product rotation using FIFO methods.

Financial Management

• Manage retail sales performance and profitability.
• Monitor labor costs, food costs, inventory costs, and operating expenses.
• Analyze retail sales trends and adjust purchasing and merchandising strategies accordingly.
• Develop strategies to increase retail revenue and guest spending.
• Review daily sales reports and key performance metrics.
• Assist in preparing annual budgets and financial forecasts.

Merchandising & Visual Presentation

• Develop attractive product displays that drive guest engagement and sales.
• Maintain brand standards throughout all retail locations.
• Introduce seasonal merchandise and promotional products.
• Ensure pricing is accurate and consistent.
• Maintain appealing storefronts and merchandising displays.

Guest Experience

• Deliver exceptional guest service that reflects South Seas' hospitality standards.
• Create an inviting retail environment that enhances the overall resort experience.
• Resolve guest concerns quickly and professionally.
• Identify opportunities to improve the shopping and dining experience.

What are we looking for?

Qualifications

• Minimum of 3-5 years of progressive retail management experience.
• Previous experience managing multiple retail locations preferred.
• Experience with food retail, grocery, convenience stores, specialty food markets, or resort retail required.
• Experience ordering food products and managing food inventory strongly preferred.
• Knowledge of inventory management systems and purchasing processes.
• Experience supervising and developing high-performing teams.
• Strong understanding of merchandising and retail sales strategies.
• Proficiency with POS systems, Microsoft Office, and inventory software.
• Strong analytical, organizational, and communication skills.
• Ability to work evenings, weekends, holidays, and flexible schedules as business demands require.

Preferred Qualifications

• Resort, hotel, or hospitality retail experience.
• Experience managing grab-and-go or deli operations.
• Food Manager Certification (or ability to obtain).
• Knowledge of food safety regulations and sanitation standards.
• Experience with retail inventory forecasting and vendor management.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequently lift and carry up to 50 pounds.
• Bend, reach, climb ladders, and stock merchandise.
• Work in refrigerated storage areas as needed.
• Operate retail equipment and point-of-sale systems.
• Work in both indoor and outdoor retail environments.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Compensation: $ - $

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hand-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.