Retail Loss Prevention Customer Service Associate I

The TJX Companies, Inc.; Grand Rapids (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading retailer as a Retail Loss Prevention Customer Service Associate I, where you'll support a positive shopping experience while deterring theft. Work in a collaborative environment with opportunities for growth and a competitive salary. Enjoy benefits like a 401(k) match, medical insurance, and discounts.

Benefits

Associate discount

401(k) Associate contributions

Child care discounts

Cell phone discounts

Referral bonuses

Medical/dental/vision insurance

Paid parental leave

Scholarship program

Qualifications

• 0-2 years retail or security experience required.
• Ability to respond to changes in direction or unexpected situations.

Responsibilities

• Provides timely, courteous and knowledgeable service to customers.
• Observes accurate checkout procedures and communicates shrink-related concerns.

Skills

Communication

Judgment

Job description

Join to apply for the Retail Loss Prevention Customer Service Associate I role at The TJX Companies, Inc.

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Opportunity: Grow Your Career

Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.

1. Provides timely, courteous and knowledgeable service to customers
2. Engages customers, providing support and creating a positive shopping environment
3. Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
4. Observes accurate checkout procedures for customers and Associates
5. Communicates shrink-related concerns to Store Management and Loss Prevention
6. Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
7. Coordinates and completes shrink-related activities in partnership with Store Management
8. Supports and participates in store shrink reduction goals and programs
9. Promotes a culture of honesty and integrity; maintains confidentiality
10. Encourages Associate use of shrink reduction resources
11. Promotes safety awareness and supports maintenance of a safe environment
12. Follows through on commitments; accomplishes goals with minimum supervision
13. Adheres to all labor laws, policies, and procedures
14. Performs other duties as assigned

Who We’re Looking For: You. 30 HOURS A WEEK

• Excellent communication skills and good judgment
• Ability to respond appropriately to changes in direction or unexpected situations
• Standout colleague, working effectively with peers and supervisors to accomplish tasks
• Able to work a flexible schedule to support business needs
• 0-2 years retail or security experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address

3525 28th St SE

Location:

USA HomeGoods Store 0585 Grand Rapids MI

Salary Range

This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail