Retail Lending Collector

First Financial Bankshares; Terre Haute (IN); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

401(k) match

Employee Stock Ownership Program (ESOP

Banking benefits

Paid time off

Bank holidays

Tuition assistance

Professional development

Job summary

First Financial Bank is seeking a Collector in Terre Haute, IN to work on delinquent accounts, arrange payment plans, and ensure regulatory compliance. You will engage clients by phone, mail, and in-person visits to resolve past-due balances and document interactions.

The role requires a high school diploma, 1 year of customer service, and banking experience is preferred. Excellent communication and organizational skills are essential, plus ability to commute to multiple work sites within

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service experience in a business setting.
• Prior banking or collections experience is preferred.
• Proficiency with word processing and spreadsheet software, including Microsoft Excel.
• Strong written and oral communication skills.
• Detail-oriented with excellent organizational skills.
• Ability to commute to the primary work location in Terre Haute and travel to other sites within driving distance.
• Ability to remain stationary for up to 75% of an eight-hour day.
• Ability to review information at close range.

Responsibilities

• Manage Collections: Act as a collection agent for delinquent installment loan accounts, including charge-off activity and recoveries.
• Assist Clients: Contact customers with past-due accounts and provide financial counseling via phone, mail, and in-person visits as necessary.
• Develop Payment Plans: Work with customers to establish manageable repayment solutions.
• Assemble Charge-Off Files: Ensure thorough documentation and organization of charge-off activity.
• Ensure Compliance: Follow banking policies and industry standards in all collection efforts.

Skills

Strong communication skills

Customer service experience

Detail-oriented

Ability to commute to Terre Haute

Banking/regulations familiarity

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Collections Full Time Clerical Ops Ctr IN, Terre Haute, IN, US

Status: Full-Time, Hourly Non-Exempt

Why Join First Financial Bank?

If you have strong communication skills and enjoy problem-solving while assisting clients with financial solutions, our Collector role could be a great fit! This position allows you to work directly with clients to manage delinquent accounts, arrange payment plans, and ensure compliance with banking regulations.

What You’ll Do

• Manage Collections: Act as a collection agent for all installment loan accounts deemed delinquent, including charge-off activity and recoveries.
• Assist Clients: Contact customers with past-due accounts and provide financial counseling via phone, mail, and in-person visits as necessary.
• Develop Payment Plans: Work with customers to establish manageable repayment solutions.
• Assemble Charge-Off Files: Ensure thorough documentation and organization of charge-off activity.
• Ensure Compliance: Follow banking policies, and industry standards in all collection efforts.

What We’re Looking For

• High school diploma or equivalent.
• Minimum 1 year of customer service experience in a business setting.
• Prior banking experience and/or collection experience is preferred.
• Computer proficiency, including working knowledge of word processing and spreadsheet software, including Microsoft Excel.
• Strong written and oral communication skills.
• Detail-oriented with excellent organizational skills.
• Ability to commute to the primary work location and occasionally to other work locations within driving distance.
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

What We Offer

• Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
• Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
• Growth Opportunities: Tuition assistance and professional development programs.
• A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

Who We Are

First Financial Bank is a dynamic financial institution with over $6+ billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states, we are committed to empowering our clients, fostering personal growth, and building community.

Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future!

First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, cross-bases issues, or any other Federal or State legally protected classes.