Retail Lead: Customer Experience & Store Operations

RoShay Services; Altoona (PA); On-site; USD 28,000 - 38,000; Full time

Job summary

RoShay Services is seeking a Lead Sales Associate in Altoona, PA to maintain a clean, organized store with a customer-first approach. You will assist customers, operate registers, stock merchandise, and support store operations to boost profitability and satisfaction.

The role requires strong customer service, ability to handle transactions accurately, and leadership when Store Management is unavailable. Join a team focused on exceptional service and shop organization.

Qualifications

• Strong customer service skills.
• Ability to operate cash registers and handle transactions accurately.
• Organizational skills for stocking, cleaning, and display setup.

Responsibilities

• Provide exceptional customer service by greeting and assisting customers.
• Operate cash registers, handle transactions, and assist with merchandise inquiries.
• Receive, unpack, stock, restock, and rotate merchandise; build attractive displays.
• Maintain store cleanliness, including dusting, mopping, trash removal, and restroom/storeroom upkeep.
• Assist with implementing and maintaining planograms.
• Open and close the store following the Store Manager's guidance.
• Perform duties of a Sales Associate and lead responsibilities in the absence of Store Management.

Skills

Customer service

Cash handling

Stocking & display

Leadership & flexibility

Job description

RoShay Services is seeking a Lead Sales Associate in Altoona, PA to maintain a clean, organized store with a customer-first approach. You will assist customers, operate registers, stock merchandise, and support store operations to boost profitability and satisfaction.

The role requires strong customer service, ability to handle transactions accurately, and leadership when Store Management is unavailable. Join a team focused on exceptional service and shop organization.