Retail Lead: Creator, Coach & Customer Champion

adidas; Wrentham (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid parental leave

Employee discounts

Job summary

adidas is seeking Leaders who will drive exceptional customer experiences and mentor store teams. The role emphasizes creativity, confidence, and collaboration in a fast-paced retail setting. Availability for evenings and weekends is required to meet store needs and sales goals.

Successful candidates will demonstrate strong interpersonal skills, reliability, and a passion for sports. English proficiency and a high school diploma are expected, with a commitment to adidas values and customer focus.

Qualifications

• Customer service excellence and strong communication are essential.
• Retail experience with the ability to guide and support store teammates.
• Must be able to work evenings and weekends and deliver a high level of customer care.

Responsibilities

• Lead and support store associates to meet and exceed customer expectations.
• Build relationships and collaborate with the team to drive sales and brand experience.
• Display reliability in attendance and punctuality while maintaining a positive store atmosphere.

Skills

Customer service

Communication

Retail experience

English fluency

Education

High school diploma or GED

Tools

POS systems

MS Office

Job description

adidas is seeking Leaders who will drive exceptional customer experiences and mentor store teams. The role emphasizes creativity, confidence, and collaboration in a fast-paced retail setting. Availability for evenings and weekends is required to meet store needs and sales goals.

Successful candidates will demonstrate strong interpersonal skills, reliability, and a passion for sports. English proficiency and a high school diploma are expected, with a commitment to adidas values and customer focus.