Retail Lead - Adrian

Mint Cannabis; Adrian (MI); On-site; USD 23,000 - 25,000; Full time

Job summary

Mint Cannabis in Michigan seeks a Retail Lead to guide daily dispensary operations and elevate customer experiences while ensuring compliance. You will mentor Budtenders, oversee floor coverage, and help manage inventory and displays with attention to detail.

The role requires 1+ year in cannabis retail or customer service, leadership preference, and strong communication skills. A flexible schedule including weekends is expected in a licensed dispensary environment.

Qualifications

• 1+ year of customer service or cannabis retail experience required.
• 1+ year of leadership experience preferred.
• Strong communication, conflict resolution, and team-building skills.
• Working knowledge of cannabis products, POS systems, and customer service best practices.
• Ability to stand for extended periods and lift up to 50 pounds.
• Must be at least 21 years of age.
• Must be able to obtain and maintain a Facility Agent Card (or equivalent license) if required by state regulations.
• High school diploma or equivalent required.

Responsibilities

• Open and close the store in accordance with company policy.
• Overseeing daily dispensary floor operations and supporting staff
• Verify allotments, guide patients through product selection, deliver service
• Mentor and train Budtenders and delegate tasks as needed
• Maintain product displays: clean, labeled, rotated, stocked
• Handle customer concerns, de-escalate, support team performance
• Operate POS systems accurately and assist with cash reconciliation
• Maintain a clean, compliant, and professional retail environment
• Support management with team communication, scheduling, and daily feedback

Skills

Customer service

Leadership

Communication

POS systems

Team-building

Cannabis products

Education

High school diploma

Tools

POS terminals

Job description

Retail Lead

Reports to: Store Manager
FLSA Status: Non-Exempt
Department: Retail
Location: Michigan
Pay Range: $17.00 - $18.00

Position Summary

The Retail Lead supports the daily operations of the dispensary by guiding team performance, ensuring excellent customer service, and maintaining compliance and organization throughout the sales floor. This role bridges the gap between team members and store management and plays a key role in delivering a positive, educational, and compliant customer experience.

Responsibilities

• Must be able to open and close the store in accordance with company policy
• Responsible for overseeing daily dispensary floor operations and ensuring staff are supported and efficient
• Must be able to verify allotments, guide patients through product selection, and deliver exceptional service
• Responsible for mentoring and training Budtenders and delegating tasks as needed
• Must ensure product displays are clean, properly labeled, rotated, and fully stocked
• Responsible for handling customer concerns, assisting with de-escalation, and supporting team performance
• Must operate point-of-sale systems accurately and assist with daily cash reconciliation
• Required to maintain a clean, compliant, and professional retail environment
• Must support management with team communication, scheduling, and daily feedback

Supervisory Responsibilities

• Supervises Budtenders and retail team members during scheduled shifts
• Provides real-time coaching and supports training initiatives

Qualifications

• 1+ year of customer service or cannabis retail experience required
• 1+ year of leadership experience preferred
• Strong communication, conflict resolution, and team-building skills
• Working knowledge of cannabis products, POS systems, and customer service best practices
• Ability to stand for extended periods (3+ hours) and lift up to 50 pounds
• Reliable transportation and a flexible schedule, including weekends and holidays
• Must be at least 21 years of age
• Must be able to obtain and maintain a Facility Agent Card (or equivalent license) if required by state regulations

Education and Certifications

• High school diploma or equivalent required
• No specific certifications required

Physical Requirements

• Must be able to stand, walk, lift, and bend throughout scheduled shifts
• Must be able to lift and move merchandise up to 50 pounds
• Ability to operate computers, POS systems, scanners, and standard retail equipment

Work Environment

• Work is performed in a licensed retail dispensary environment
• Exposure to varying noise levels, customer interaction, and cannabis-related odors
• PPE may be required depending on task or department support

Travel Requirements

None.

Equal Opportunity Employer Statement

Mint Cannabis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Other Duties Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.