Retail Lead

Goodwill-Industries; Santa Fe (NM); On-site; USD 33,000 - 39,000; Full time

Job summary

Goodwill Industries of New Mexico (GINM) is seeking a Retail Lead to support customers, supervise staff, and uphold store operations. The role emphasizes training employees, cash accountability, and protecting company assets while advancing the mission of providing skills training and services to New Mexicans.

The position offers a stable schedule with paid benefits and opportunities for advancement within a values-driven nonprofit environment.

Qualifications

• High School Diploma or GED required.
• Two years of retail work experience or equivalent.
• Must pass criminal background check and drug test.

Responsibilities

• Assist Manager/Assistant Manager in planning, assigning and directing work.
• Provide excellent customer service and resolve customer inquiries and complaints.
• Close store, reconcile cash with daily sales reports and secure premises in manager’s absence.
• Train, supervise and mentor retail associates in store procedures and policies.
• Stock and maintain merchandise on the sales floor and promote sales through displays.

Skills

Customer service

Cash handling

English literacy

Store operations

Team leadership potential

Education

High School Diploma/GED

Job description

Description

You want more from your job; you want a sense of fulfillment. You want a career with opportunities, to learn and grow. You want Goodwill Industries of New Mexico (GINM), where the power of work can transform your life, and the lives of others. GINM is looking for an enthusiastic, career-minded Retail Lead to assist our customers and support our mission, which is to provide skills training, job placement and social services to New Mexicans. We are a second chance employer offering advancement opportunities. Day-to-day responsibilities consist of customer service, training employees, assist the Manager/Assistant Manager in planning, assigning and directing work, cash accountability and securing company assets, just to name a few. GINM is committed to providing employees what they need to be successful. Goodwill offers competitive pay and benefits, work-life balance, and the opportunity to make a difference. What are you waiting for?

$16.73/hour, guaranteed 38 hours a week.

Essential Duties and Responsibilities

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Adherence to the attendance and punctuality policies of Goodwill
• Exhibit excellent customer service skills as related to your position.
• Answers and resolves customer’s complaints and inquiries and promotes excellent customer service.
• Closes store, reconciles cash with daily sales reports and secures store/facility in the absence of the Store Manager and Assistant Manager.
• Supervises the sales floor, processing area and donation center to ensure accountability.
• Performs work of retail associates, as defined the retail associate job description.
• Maintain confidentiality of all privileged information.
• Performs other incidental and related duties as required and assigned.
• Assists in training, supervising and mentoring retail associates in store procedures and policies.
• Stocks and maintains merchandise on sales floor.
• Promotes sales by setting up displays and arranging merchandise.
• Receives cash, credit card payments etc. for goods; issues change and receipts; assists customers in the accurate application of their transaction according to established policies and procedures.
• Opens store and prepares the store/facility for business in the absence of store manager and assistant manager.
• Prepares and maintains records of store operations including but not limited to daily sales reports, cash deposits and opening/closing reports.
• Communicates and documents progress, concerns and problems to Store Manager and/or Assistant Manager.
• Attends and participates in regularly scheduled staff meetings.
• Observes behavior of customers entering operation; reports suspicious behavior to supervisor or security.
• Operates material handling equipment.

Supervisory Responsibilities

In conjunction with the Manager and/or Assistant Manager, supervises employees in the assigned store/facility and as directed. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees, planning, assigning, directing work, cash accountability and securing company assets.

Requirements

• Knowledge of organizational practices, policies and procedures and compliance with same
• Knowledge of and compliance with all safety policies and procedures.
• Ability to read, write, and understand English.
• Knowledge of retail operations and customer service standards.
• Knowledge of basic math, accounting and cash management.
• Ability to communicate effectively both verbally and in writing.
• Ability to work extended hours and various work schedules.
• Ability to handle multiple tasks and meet deadlines.
• Ability to carry out instructions furnished in verbal or written format.
• Ability to work independently with minimal supervision.
• Ability to maintain confidentiality.
• Ability to demonstrate excellence in everything, and continually seek improvement in results.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.

Physical Demands and Work Environment

While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit and walk, and may be required to stand for eight or more hours. Work is generally performed indoors in a retail setting where the employee will have frequent contact with the public. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 50 lbs and may occasionally be exposed to outside weather conditions.

Minimum Qualifications

The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test.

• High School Diploma/GED.
• Two years retail work experience or equivalent combination of education and experience.