Retail Associate

Goodwill-Industries; Albuquerque (NM); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Work-life balance

Job summary

Goodwill Industries of New Mexico (GINM) is seeking a Retail Associate to assist customers, accept donations, and support our mission of skills training, job placement and social services.

You will handle sales, operate the cash register, stock the floor, process donations, and maintain a welcoming, organized store. This role offers 38 hours weekly at $13/hour with competitive pay, benefits, and opportunities for growth.

Qualifications

• High School Diploma or GED preferred.
• One-year retail experience preferred.
• Able to pass background check and drug test.
• Able to communicate effectively in writing and verbally.
• Ability to handle cash and operate a cash register.
• Willingness to work extended hours and various shifts.
• Basic math for discounts and totals.
• Respectful and professional customer service.

Responsibilities

• Provide excellent customer service on the sales floor.
• Accept and process donations.
• Sort and price donations.
• Stock and arrange merchandise on the floor.
• Operate cash register and handle payments.
• Maintain a clean, organized store.
• Assist with opening/closing duties.
• Follow safety and attendance policies.

Skills

Customer service

Cash handling

Communication

English proficiency

Confidentiality

Time management

Teamwork

Education

High School Diploma/GED

Tools

Cash register

POS system

Job description

Description

Do you want more than just a job? You want to learn and grow and to give back to your community. You want a sense of fulfillment, a career, not just a job. Then you want Goodwill Industries of New Mexico (GINM), where the power of work can transform your life, and the lives of others. GINM is looking for an enthusiastic, career-minded Retail Associate to assist our customers and support our mission, which is to provide skills training, job placement and social services to New Mexicans. GINM is a second chance employer offering cross training in different departments and advancement opportunities. Your day-to-day responsibilities will consist of customer service, accepting donations, sorting and processing those donations, stocking the sales floor, cash register operations, just to name a few. Goodwill offers competitive pay and benefits, work-life balance, and the opportunity to make a difference. What are you waiting for? Apply today!

$13/hour, guaranteed 38 hours a week.

Essential Duties and Responsibilities:

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Adherence to the attendance and punctuality policies of Goodwill
• Exhibit excellent customer service skills as related to your position.
• Maintain confidentiality of all privileged information.
• Performs other incidental and related duties as required and assigned.
• Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.
• Responds to customer questions and issues in a friendly and courteous manner; contacts supervisor as needed.
• Provides efficient check-out to all customers; receives cash, credit cards etc. as payment for goods.
• Counts money to verify amounts, issues correct change, provides receipt for funds received, wraps and bags merchandise.
• Verifies cash register balances by comparing total on cash register with the amount of currency in register.
• Maintains work area in an organised manner.
• Promotes sales by setting up displays and organising and arranging furniture and merchandise.
• Maintains merchandise on sales floor by stocking racks, counters, and displays with donated merchandise.
• Maintains cleanliness of store by cleaning shelves, counters and displays.
• Transports boxes, bins and crates to work areas; distributes items and salvage to appropriate areas; disposes of unsalable items.
• Responsible to process and price all incoming donations, including wares, books, shoes, furniture, etc.
• Maintains production levels; documents timely and accurately the number of items/bins processed.
• Reviews donations for quality; determines which items are routed to specific areas for further distribution.
• Accepts and receives donations and ensures they are recorded appropriately.
• Ensures donations area is secured at all times and protect donations from misuse.
• Operates material handling equipment.
• Attends and participates in regularly scheduled staff meetings.
• Observes behaviour of customers entering operation; reports suspicious behaviour to supervisor or security.

Requirements

• Knowledge of organisational practices, policies and procedures and compliance with the same.
• Knowledge of and compliance with all safety policies and procedures.
• Ability to maintain confidentiality.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Ability to exhibit excellent customer service skills.
• Ability to read, write and understand English.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
• Ability to work extended hours and various work schedules.
• Ability to work independently and demonstrate time management skills.Ability to handle multiple tasks and meet deadlines.
• Knowledge of visual merchandising, and sales promotion.
• Ability to calculate figures and amounts including discounts, interest and percentages.
• Ability to operate a cash register.

Physical Demands and Work Environment:

While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit and walk, and may be required to stand for eight or more hours. Work is generally performed indoors in a retail setting where the employee will have frequent contact with the public. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 50lbs and may occasionally be exposed to outside weather conditions.

Minimum Qualifications:

The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test.

• High School Diploma/GED, preferred
• One-year retail work experience or equivalent combination of education and experience, preferred.